CEM Global in Telecoms Online

This year, telecoms operators have been at the forefront of disruption as unprecedented technological, social, economic and healthcare concerns have hit businesses across all continents. Globally, such crises and mass concerns have a profound impact on customers, notably their changing needs and behaviours. On a daily basis, CX telecoms leaders are asking and assessing business critical questions on how best to cope with shifts in customer needs, how to gain visibility and harness data effectively and how to overcome new and unforeseen customer pain-points that surface due to recent and ongoing events.

It’s for this reason that the CEM in Telecoms Global Summit will be returning and moving online, on 19-20 January 2021, bringing together the world’s leading CX Telecoms professionals to share best practice strategies at a time more critical than ever for the industry. Join us as we tackle key challenges such as the ongoing battle with digitalisation, the shift towards data culture, how to deliver consistent CX across multiple touchpoints, strengthening service culture and ultimately, how to deliver world-beating customer experiences.

Free-to-attend for telecoms operators and led by industry thought leaders, this interactive, online platform provides tailored networking and the opportunity for frank, unfiltered discussion with your CX Telecoms peers at a time when we need it most.