Shaun Ching | 郑玉珊

Director, Customer Experience, Retail, Online Banking Centre 客戶体验总监，交行线上金融中心
Bank of Communications | 交通銀行

Shaun Ching has over 15 years' experience in customer experience strategy, design, analytics and loyalty marketing. Her career in customer experience spans across North America, Asia and Western Europe, focus in transportation, retail and finance industries. Shaun thrives on improving customer experience taking advantage of exciting developments in AI, marketing technology and digital landscape.

Check out the incredible speaker line-up to see who will be joining Shaun.

Download The Latest Agenda

Agenda Day 1 峰会第一天

Monday, November 19th, 2018

11:15 AM Designing User Experience in The Age Of Customer Centricity

· How to build customer experience framework for mobile application

· Designing user experience in the age of customer centricity

· Driving seamless customer interaction across online and offline platforms