Ryan Kim

Group Chief Digital Officer
FWD

Ryan leads FWD’s digital transformation and is responsible for the digital journeys of all customers and employees. He brings with him nearly 20 years of experience in various digital strategy roles across the financial services industry. Previously he was Managing Director and Regional Head of Digital at Standard Chartered Bank within the Greater China & North Asia region, and spent nearly eight years as Management Consulting Director for Technology at Accenture. During this time, he consulted on several executive-level programmes for clients including Swiss Re, Cisco and Telstra.

Check out the incredible speaker line-up to see who will be joining Ryan.

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Agenda Day 1 峰会第一天

Monday, November 19th, 2018

9:15 AM PANEL: Reimagining and Empowering the Delivery of Customer Experience in the Digital Age 专题研讨:在数字时代重塑和赋能客户体验的交付

· Keeping pace with changing customer expectations and setting new customer experience standards in China

· Making the shift towards customer-centricity with strategic investments in people, process and technology

· Implementing effective customer-focused strategies to deliver greater customer value and business growth

紧贴客户不断变化的期望，设定中国新的客户体验标准
对人力、流程和技术进行战略性投资，朝着以客户为中心转变
实施有效的以客户为中心战略，实现更大的客户价值和企业成长