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19 - 20 November, 2019
Shanghai, China
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Russell Ballard, Customer Experience Director | 客户体验总监 at AXA Insurance |安盛保险

Russell Ballard


Customer Experience Director | 客户体验总监
AXA Insurance |安盛保险

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Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

9:15 AM PANEL: Harnessing Cognitive Capabilities to Strengthen Customer Engagement and Loyalty 专题研讨: 利用认知能力交付非凡的客户体验

·         Leveraging the power of cognitive to shape customer experience programs
·         Evaluating practical applications of AI and machine learning in customer experience management
·         Gaining real-time insights to influence and impact operational performance and service outcomes

<充分利用认知的能力重塑客户参与度和忠诚度战略
<评估人工智能和机器学习在客户体验管理的实际应用
<获得影响经营业绩和结果的实时见解