May Zhang | 张玉梅

Chief Customer Officer |首席客户官
Metlife | 中美联泰大都会人寿保险有限公司

In the existing role of “Chief Customer Officer”, May works as a company-wide catalyst to accelerate MetLife China’s transformation to a customer-centric company. She has multi-industry working experiences in local China/Greater China Group/APAC and global roles, employed by IBM/HP/Nokia/AIG/China high-tech start-up companies, held various positions in Customer Experience/Marketing Research/Customer Care Support & Operations.

Check out the incredible speaker line-up to see who will be joining May.

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Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

9:15 AM PANEL: Harnessing Cognitive Capabilities to Strengthen Customer Engagement and Loyalty 专题研讨: 利用认知能力交付非凡的客户体验

· Leveraging the power of cognitive to shape customer experience programs

· Evaluating practical applications of AI and machine learning in customer experience management

· Gaining real-time insights to influence and impact operational performance and service outcomes

<充分利用认知的能力重塑客户参与度和忠诚度战略

<评估人工智能和机器学习在客户体验管理的实际应用

<获得影响经营业绩和结果的实时见解