Adeline Yong | 杨颖琳

Head of Loyalty Customer Experience DGM | 副总经理忠诚客户体验负责人
Dalian Wanda Group | 大连万达集团

Check out the incredible speaker line-up to see who will be joining Adeline.

Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

· Leveraging the power of cognitive to shape customer experience programs

· Evaluating practical applications of AI and machine learning in customer experience management

· Gaining real-time insights to influence and impact operational performance and service outcomes

<充分利用认知的能力重塑客户参与度和忠诚度战略

<评估人工智能和机器学习在客户体验管理的实际应用

<获得影响经营业绩和结果的实时见解