Thrive or Die? Navigating the AI Tsunami in CX
Dominique Rose Van-Winther, LinkedIn’s Top Voice for Artificial Intelligence and CEO of Final Upgrade AI, will deliver the Big Idea Keynote at CX Asia Week 2024.
With over two decades of tech advisory shaping the digital landscape with global leaders, Dominique is a global authority on AI and its transformative impact on customer experience, working with giants like Coca-Cola, Google, and SABIC.
Discover how AI is set to revolutionise your industry, learn to future-proof your CX strategy, and unlock the secrets to crafting mind-blowing customer experiences.
Don’t miss this opportunity to gain a competitive edge in the age of AI.
The Customer Experience Revolution Starts Now!
CX Asia Week returns for its 12th edition, themed Experience Revolution: Design the Journeys Customers Crave.
Join over 60 industry leaders for a week of immersive learning. Sharpen your strategies with in-depth case studies, interactive discussions,
and workshops exploring cutting-edge trends like Micro-Segmentation, Seamless Personalisation, Data-Driven CX Strategies, Generative AI, and Employee Experience.
Go beyond theory: Witness CX in action with exclusive visits to Changi Experience Studio and NCS Office. Celebrate industry excellence with your peers at the prestigious CX Asia Excellence Awards Ceremony.
Unlock the power of data and master personalisation for the dynamic Asian market at the expanded Digital Marketing Asia on-floor theatre.
and workshops exploring cutting-edge trends like Micro-Segmentation, Seamless Personalisation, Data-Driven CX Strategies, Generative AI, and Employee Experience.
MAIN CONFERENCE
19 - 22 NOVEMBER
CX Asia Main Conference focuses
on best practices in enterprise-level
CX strategies
MARKETING CONFERENCE
20 - 21 NOVEMBER
Digital Marketing Asia highlights excellence
in marketing strategies in the
dynamic marketplace
AWARDS DINNER & NETWORKING
20 NOVEMBER
CX Asia Excellence Awards Ceremony
celebrates the highest level of achievement
and excellence in Asia
Relive CX Asia Week
Take a look at an amazing week last year at #CXASIA week. We learned, we networked, and we made many new unforgettable memories.
Secure your seat early! Don't miss your chance to network with CX elites, decision makers and leaders from across industries looking to make a difference in their customer experience strategies!
Unlocking CX Excellence
Uncover fresh perspectives from 60% new CX leaders. Check out the complete 2024 CX speaker lineup for Asia.
Eleanor O'Dwyer-Duggan
Head of Customer Experience & Research Strategy SEA & India
Qualtrics
Senthamizh Selvan Pandian
Head of Customer Success, Customer Experience
SAP Southeast Asia & India
Martin Taylor
Deputy CEO
Content Guru
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Dhiren Amin
Chief Customer Officer
NTUC Income
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Leong Chee Sung
Vice President of Customer Service
YTL Communications
Luzanne Chong
Head of Customer Experience
Prudential Assurance
Daniel Chua
Associate Director, Customer Insights
Singtel
Kirk Chua
Associate General Manager, Airport Operations Services
Changi Airport Group
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Anila Frederiks
Head of Customer Service Operations
Telstra
Milind Gaharwar
Product Owner Data Science
Mercedez Benz
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Gerard Koh
VP, Special Projects
Singtel
Clarie Kwa
SVP, Regional Bancassurance Strategy and Transformation
DBS Bank
Irene Lim
AVP Customer Relations
The Ascott Limited
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Sri Safitri
Head of Education Ecosystem
Telkom Indonesia
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC
JLL
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Dr. Kartina Sury
Asia Regional Leadership Council
CXPA
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Su Ling Tan
Head of Customer Experience,
EMTR
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Esther Wong
Service Design Lead, Quality Service Management
Changi Airport Group
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi
Joy Yuen
Senior Product Analyst, Growth, Analytics & Experimentation
Zalora
Faridza Osman
Head (Customer Relationships Management), Business Strategy & Innovation Managem
TGBS
Elevate Your Customer Experience: What's New in 2024?
Interactive
Knowledge Visits
Explore cutting-edge CX strategies at Changi Airport Group and NCS Singapore
5-time CX Award
Winner Insights
Learn from Bumrungrad International Hospital's award-winning patient journey
6 Cases: Personalisation & Employee Happiness
Discover winning strategies from ZALORA, Tokopedia, IRAS, Woodlands Hospital, NTUC Income, and JLL.
Gen AI & The Human Touch Focus Day
Unlock the power of AI while keeping the human connection.
Bigger &
Better DMA
Level up your digital marketing strategies at the Digital Marketing Asia Theatre.
Unlock Growth: Sponsor CX Asia Week 2024
Elevate Your Brand as a Leader in CX
As Asia's #1 Customer Experience Leaders Platform, partner with us and position yourself as a trusted source for the region's thriving CX community
Connect with the Right Audience
Network with 72% CX and Marketing decision-makers in Asia looking for innovative solutions and strategic partnerships
Maximise Your Reach And Results
Whether you're looking to generate leads, showcase your expertise, or build brand awareness, we have the perfect solution to help you achieve success
CX Insights and Inspirations
Get practical learning points from peers and industry experts through our collection of reports, whitepapers, interviews and many more.
CX Asia Week Highlights
Over 180 leaders in Asia gathered to learn and explore the best case studies in CX
Sponsors
Exhibitors
Event Partners
Testimonials from #CXAsia Delegates on Their Experiences
CX Asia Week is the pinnacle of all CX Conferences. It brings best speakers, best experiences which gave me a different perspective to Customer Value Proposition. Highly recommended.
A must attend event in Asia. Bringing together Asia's top executives not only in CX but also in Automation, AI as well as some of the most innovative companies in this fast growing industry.
This is awesome and amazing as you got to know the best CX practices in Asia.
Some really insightful presentations about what some best in class companies are doing, why and how.
As a first time attendee, it was a good introduction to a lot of new ideas, great companies, and excellent practices that every company could leverage on.
I have had such a pleasant experience working with all the team members from IQPC! Top notch team! You’ve made everything so seamless & in order, for us (Shell) and we are grateful.
