CX Asia Interactive addresses the most pressing challenges facing the CX industry today, with implications for a brighter and more competitive future post COVID-19. Senior CX leaders and innovators will gather to share strategic insights and capture practical learning points from their regional peers, in order to achieve breakthroughs and rejuvenate the CX industry to become stronger than ever.
THE DIGITAL CONTACT CENTRE OF THE FUTURE
A customer-centric approach to delivering a connected customer experience across any channel, at any time
Wednesday, 1 December 2021 | Online (Singapore time)
Customer experience and contact centres as we know it have changed following the global pandemic that disrupted the world back in 2020. What will the digital contact centre of the future look like? What role does it have in delivering outstanding customer experiences? How can you as a business leader turn that into a competitive advantage?
On 1 December 2021, connect with industry peers and take part in a faciliated discussion as we look into:
- Exploring key CX drivers and understanding how it has shifted in today’s endemic digital environment
- Navigating the challenges of adjusting to recent changes in customer behaviour and engagement preferences
- Reviewing the importance of operational agility and the need for a centralised customer interaction management solution
- Changing the way you distribute your workforce to enable hybrid work
This discussion will be led by:
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How It Works
Each Virtual Interactive Discussion Group (VIDG) session will have 5 business leaders, led by our expert moderator(s). The intimate setting provides the opportunity for you to engage in in-depth discussions around a particular challenge they are faced with. There will be a total of 2 rotations, each running for 1-hour.
Details (Singapore time)
- First round: 1400 – 1500 hours
- Second round: 1530 – 1630 hours
This event is exclusive and limited seats are available. To register, please contact Jamie.Tan@iqpc.com.sg or Susy.Angryany@iqpc.com.sg directly.
This VIDG is powered by
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