CX Asia Interactive addresses the most pressing challenges facing the CX industry today, with implications for a brighter and more competitive future post COVID-19. Senior CX leaders and innovators will gather to share strategic insights and capture practical learning points from their regional peers, in order to achieve breakthroughs and rejuvenate the CX industry to become stronger than ever.
BUILDING CUSTOMER EXPERIENCES FOR TODAY’S DIGITAL SAVVY CONSUMERS
A customer-centric approach to delivering a connected customer experience across any channel, at any time
Wednesday, 1 December 2021 | Online (Singapore time)
Customer experience expectations as we know it have changed following the global pandemic that disrupted the world back in 2020. What will the end-to-end customer experience of the future look like? What role will digital and digital messaging channels play in delivering outstanding customer experiences? More importantly, how can you as a business leader deliver a connected customer experience to maintain a competitive advantage?
On 1 December 2021, connect with industry peers and take part in a faciliated discussion as we look into:
- Exploring key CX drivers and understanding how it has shifted in today’s endemic digital environment
- Navigating the challenges of adjusting to recent changes in customer behaviour and engagement preferences
- Reviewing the importance of strategic agility and the need for a centralised customer journey management solution
- Changing the way you distribute your workforce to enable hybrid work
How It Works
Each Virtual Interactive Discussion Group (VIDG) session will have 5 business leaders, led by our expert moderator(s). The intimate setting provides the opportunity for you to engage in in-depth discussions around a particular challenge they are faced with. There will be a total of 2 rotations, each running for 1-hour.
Details (Singapore time)
- First round: 1400 – 1500 hours
- Second round: 1530 – 1630 hours
This event is exclusive and limited seats are available. To register, please contact Jamie.Tan@iqpc.com.sg or Susy.Angryany@iqpc.com.sg directly.
Our Expert Moderators
Session 1: 1400 – 1500 hours (SGT)
Lukas Carruthers
Head of Innovation, Strategy & Ops – APJC, Webex Customer Experience
Cisco Webex
Cisco Webex
Lukas leads the innovation and strategy for the Customer Experience practice across APJC. He works with customers and technology partners across the region to deliver reimagined CX strategies underpinned by innovative technology solutions. Lukas has 20+ year’s global experience in the CX and EX industry.
Avadhesh Chaturvedi
Director
IMImobile
IMImobile
Avadhesh is a business leader, mentor and brand solutions expert with 20 years of diverse experience across Media and Technology sectors. His focus is on enabling organisations decode Digital Transformation (DX) continuum with mission critical software. In his current role, Avadhesh helps businesses to automate and orchestrate customer interaction journeys to deliver rich, engaging and intuitive customer experiences.
Session 2: 1530 – 1630 hours (SGT)
Arvi Krishnaswamy
Director of Product and Strategy, Webex Experience Management
Cisco Webex
Director of Product and Strategy, Webex Experience Management
Cisco Webex
In this role, Arvi is responsible for global product strategy for Experience Management. He also leads product management, design, engineering and operations. Arvi is a seasoned innovator, tech executive, author and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax & Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and travel.
Avadhesh Chaturvedi
Director
IMImobile
Avadhesh is a business leader, mentor and brand solutions expert with 20 years of diverse experience across Media and Technology sectors. His focus is on enabling organisations decode Digital Transformation (DX) continuum with mission critical software. In his current role, Avadhesh helps businesses to automate and orchestrate customer interaction journeys to deliver rich, engaging and intuitive customer experiences.
IMImobile
Avadhesh is a business leader, mentor and brand solutions expert with 20 years of diverse experience across Media and Technology sectors. His focus is on enabling organisations decode Digital Transformation (DX) continuum with mission critical software. In his current role, Avadhesh helps businesses to automate and orchestrate customer interaction journeys to deliver rich, engaging and intuitive customer experiences.
POWERED BY
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices.
At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design.
We work with the world's leading business and productivity apps - delivered through a single application and interface.
imimobile was acquired by Cisco in February 2021 and provides cloud communications software and services that manage business-critical customer interactions at scale.
We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose.
We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens.
