Asia's Most Prestigious, Buyer-Driven Customer Experience Industry Awards
Winners Announced!
The moment you've been eagerly anticipating has finally arrived – the CX Asia Excellence Awards 2023 winners are unveiled!
This year's edition of the awards was truly remarkable, with an impressive response of over 300 submissions across 12 categories. We were blown away by the exceptional quality and innovation showcased by our participants.
Without further ado, we invite you to download the CX Asia Excellence Awards 2023 winners' list to discover the organizations that have set the benchmark for customer experience excellence in Asia.
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CX Asia Excellence Awards 2024
As we look towards the next edition of the CX Asia Excellence Awards, we are filled with anticipation and excitement for the extraordinary accomplishments that will be showcased.
Here are the important dates to take note of:
14 February 2024 – Submission Opens
7 June 2024 – Final Submission Deadline
End July / Early Aug 2024 – Shortlisted Finalists Announced
20 November 2024 – CX Asia Excellence Awards Dinner & Announcement Ceremony
Awards Judges
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Louis Tan
General Manager, Customer Operations
Shell
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Ryan Mascarenhas
Group Chief Customer & Operations Officer
bolttech
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Neelesh Shanbhag
CIO & VP of Business Technology
Janssen APAC
Alp Altun
Head of Transformation Programme
Prudential
Roel Van Criekinge
Head of CX – Business Planning & Performance Steering
IKEA SEA & Latin America
Neo Su Yin
Chief Executive Officer
Singapore Post Ltd
Michelle Liew
Head, Group Customer Experience
RHB Group
Judging Criteria
All applications are judged by leading practitioners who have been selected for their experience across multiple industries and are exemplary members of the services delivery community. Winners are selected through a unanimous agreement between the judges – and since SSON and its vendor partners have no influence on decisions, winning an award is a genuine honour and nod to the team’s hard work.
What happens if there is no representative to collect the awards physically?
The cut-off date for shortlisted accounts to purchase a ticket and send a representative is 4 weeks before the event. In the event the award winner is not attending the networking dinner by the cut-off date, the winner will be disqualified and the next in next in line will be awarded.
Please note that organisations that are shortlisted/nominated does not guarantee winning the award. As a shortlisted company, a representative from your organization will need to be present (paid ticketed access) to win and receive any awards. Winners will only be announced at the event.
