Asia's #1 Customer Experience
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19 - 22 November, 2024 | Suntec Singapore Convention and Exhibition Centre, Singapore
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Meet our CX & Marketing Leaders | CX Asia Week 2024

Big Idea Keynote & Focus Day Chairperson

Dominique Rose Van-Winther
Dominique Rose Van-Winther
Chief AI Evangelist, Chief Executive Officer
Final Upgrade AI

Conference Chairperson

Katja Forbes
Katja Forbes
Head of Client Experience
Standard Chartered Bank

CX Asia Week 2024 Speakers

Dhiren Amin
Dhiren Amin
Chief Customer Officer
NTUC Income
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Luzanne Chong
Luzanne Chong
Head of Customer Experience
Prudential Assurance
Necy Santiago
Necy Santiago
CX Director
AXA Philippines
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Andrea Linander
Andrea Linander
Group Customer Experience Lead
bolttech
Leong Chee Sung
Leong Chee Sung
Vice President of Customer Service
YTL Communications
Jue Lu
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Clarie Kwa
Clarie Kwa
SVP, Regional Bancassurance Strategy and Transformation
DBS Bank
Daniel Chua
Daniel Chua
Associate Director, Customer Insights
Singtel
Rudy Dalimunthe
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Kirk Chua
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group
Anjali Kalia
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
May Chin
May Chin
Head of Product Growth & Analytics
ZALORA
Su Ling Tan
Su Ling Tan
Head of Quality and Customer Experience
Touch 'n Go eWallet
Arindam Dey Sarkar
Arindam Dey Sarkar
DGM - Service Excellence and Hospitality
Woodlands Multispecialty Hospital, India
Melody Lim
Melody Lim
Head of Customer Experience
Aboitiz Power
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Abhishek Rathi
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Nathan Sri
Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC
JLL
Irene Lim
Irene Lim
AVP Customer Relations
The Ascott Limited
Sri Safitri
Sri Safitri
Head of Education Ecosystem
Telkom Indonesia
Milind Gaharwar
Milind Gaharwar
Product Owner Data Science
Mercedez Benz
Alif Yahya
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi
Vidya Sagar
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Manpreet Singh
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Jackson Tan
Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group
FairPrice Group
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Pascal Gerard Daniel Daniel
Pascal Gerard Daniel Daniel
Head of Customer Success, APAC & Japan
Nokia
Chris Ng Enhan
Chris Ng Enhan
Director of Customer Success
ST Engineering
Amit Thard
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Eddie Chin
Eddie Chin
Head of Customer Success Institutional
PropertyGuru Group
Yash Sheth
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Sebastien Boisseau
Sebastien Boisseau
Regional Head Customer Engagement, Digital Marketing & Innovation | APAC
Menarini Asia-Pacific
Joey Tan
Joey Tan
Head of Customer Experience
GXS Bank
Anila Frederiks
Anila Frederiks
Head of Customer Service Operations
Telstra
Sanchita Ray
Sanchita Ray
Head of User and UX Research
Lazada
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Lolitta Suffian
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Dr. Kartina Sury
Dr. Kartina Sury
Asia Regional Leadership Council
CXPA
Patricia Mulles
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Eleanor O'Dwyer-Duggan
Eleanor O'Dwyer-Duggan
Head of Customer Experience & Research Strategy SEA & India
Qualtrics
Martin Taylor
Martin Taylor
Deputy CEO
Content Guru
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Priya Naidu
Priya Naidu
Customer Experience Lead
LeapFrog Investments

Digital Marketing Asia Chairperson 2024

Patricia Mulles
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data

Digital Marketing Asia

Rosebel Garcia
Rosebel Garcia
Head of Marketing and Commercial
Hertz Philippines
Ciin Tan
Ciin Tan
Chief Commercial & Marketing Officer
Pan Pacific Hotels Group
Pradana Vincentiar
Pradana Vincentiar
Digital Marketing Manager
Ascott Limited
Ju Han L.
Ju Han L.
Chief Marketing Officer
GXS Bank
Jason Huan
Jason Huan
Chief Marketing Officer
Endowus
Kenneth Lau
Kenneth Lau
Global Digital Commerce Excellence Lead
Mondelez
Snigdha Nandan
Snigdha Nandan
Director, B2C & Digital Marketing Asia Pacific
Mastercard
David Chung
David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd - Mazda
Elliza Muhammad
Elliza Muhammad
Leader Brand, Digital and PR
LIXIL Water Technology Indonesia
Gladwin Ngo
Gladwin Ngo
Vice President, Growth
Crimson Education
Michelle Fu
Michelle Fu
APAC Marketing Manager
Softbank Group
Kay Chow
Kay Chow
Head of Marketing & Leasing
Twelve Cupcakes
Jaren Loy
Jaren Loy
Head, Digital Growth
FairPrice Group
Jessica Li
Jessica Li
Group Head, Operations & Systems
LUXASIA
Lynn Yeo
Lynn Yeo
Regional Head of Customer Data Platform (CDP)
Supermom Business (Ambassador, We Love MarTech)
Jana Marlé Zizková
Jana Marlé Zizková
Co-founder and Volunteering CEO
She Loves Data and CEO, Meiro

CX Asia Excellence Awards Judges 2024

Michael William Gourlay
Michael William Gourlay
Chairman and Independent Non-Executive Director
QBE Insurance
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Manpreet Singh
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Raj Chaudhuri
Raj Chaudhuri
Vice President – Global Business Services
American Express
Amit Thard
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Abhishek Rathi
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Pascal Daniel
Pascal Daniel
Head of Customer Success, APAC & Japan
Nokia
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Su Ling Tan
Su Ling Tan
Head of Quality and Customer Experience
Touch 'n Go eWallet
Katja Forbes
Katja Forbes
Head of Client Experience
Standard Chartered Bank
Rudy Dalimunthe
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Dominique Rose Van-Winther
Dominique Rose Van-Winther
Chief Executive Officer
Final Upgrade AI
Joey Tan
Joey Tan
Head of Customer Experience
GXS Bank