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Meet our CX & Marketing Leaders | CX Asia Week 2024

Big Idea Keynote & Focus Day Chairperson

Dominique Rose Van-Winther
Chief AI Evangelist, Chief Executive Officer
Final Upgrade AI

Conference Chairperson

Katja Forbes
Head of Client Experience
Standard Chartered Bank

CX Asia Week 2024 Speakers

Eleanor O'Dwyer-Duggan
Head of Customer Experience & Research Strategy SEA & India
Qualtrics

Senthamizh Selvan Pandian
Head of Customer Success, Customer Experience
SAP Southeast Asia & India

Martin Taylor
Deputy CEO
Content Guru

Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital

Dhiren Amin
Chief Customer Officer
NTUC Income

Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific

Ricky Chau
Chief Strategy & Customer Officer
CBC Tech

Leong Chee Sung
Vice President of Customer Service
YTL Communications

Luzanne Chong
Head of Customer Experience
Prudential Assurance

Daniel Chua
Associate Director, Customer Insights
Singtel

Kirk Chua
Associate General Manager, Airport Operations Services
Changi Airport Group

Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia

Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia

Anila Frederiks
Head of Customer Service Operations
Telstra

Milind G
Principal AI Scientist
Mercedez Benz

Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare

Gerard Koh
VP, Special Projects
Singtel

Clarie Kwa
SVP, Regional Bancassurance Strategy and Transformation
DBS Bank

Irene Lim
AVP Customer Relations
The Ascott Limited

Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board

Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com

Patricia Mulles
Director & Global Head of Partnerships
She Loves Data

Priya Naidu
Customer Experience Lead
LeapFrog Investments

Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb

Sri Safitri
Head of Education Ecosystem
Telkom Indonesia

Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve

Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB

Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC
JLL

Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group

Dr. Kartina Sury
Asia Regional Leadership Council
CXPA

Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)

Su Ling Tan
Head of Customer Experience,
EMTR

Amit Thard
Director of Omnichannel Strategy
GE Healthcare

Esther Wong
Service Design Lead, Quality Service Management
Changi Airport Group

Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi

Joy Yuen
Senior Product Analyst, Growth, Analytics & Experimentation
Zalora

Faridza Osman
Head (Customer Relationships Management), Business Strategy & Innovation Managem
TGBS

Digital Marketing Asia Chairperson 2024

Patricia Mulles
Director & Global Head of Partnerships
She Loves Data

Digital Marketing Asia

Pradana Vincentiar
Digital Marketing Manager
Ascott Limited

Ju Han L.
Chief Marketing Officer
GXS Bank

Jason Huan
Chief Marketing Officer
Endowus

Kenneth Lau
Global Digital Commerce Excellence Lead
Mondelez

Snigdha Nandan
Director, B2C & Digital Marketing Asia Pacific
Mastercard

David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd - Mazda

Elliza Muhammad
Leader Brand, Digital and PR
LIXIL Water Technology Indonesia

Gladwin Ngo
Vice President, Growth
Crimson Education

Jaren Loy
Head, Digital Growth
FairPrice Group

Jessica Li
Group Head, Operations & Systems
LUXASIA

Lynn Yeo
Regional Head of Customer Data Platform (CDP)
Supermom Business (Ambassador, We Love MarTech)

Jana Marlé Zizková
Co-founder and Volunteering CEO
She Loves Data and CEO, Meiro

Delbert Ty
Chief Marketing Officer
Coffee Meets Bagel

Nadiya Omar
Brand Ambassador
We Love MarTech

Quinn Pham
Volunteering Data Analytics Instructor
She Loves Data

CX Asia Excellence Awards Judges 2024

Michael William Gourlay
Chairman and Independent Non-Executive Director
QBE Insurance