Asia's #1 Customer Experience
Leaders Platform

VIEW AGENDA
get your delegate pass

Yohanes Paulus Bisma

Digital Product Manager, Global Digital Customer Experience Lenzing Group

18 June 2025 | Main Conference Day 1

11:40 AM Panel Discussion: Beyond the AI Hype: What's Actually Working in CX

• The Numbers Game: What's actually driving ROI in customer experience automation.

• The Customer Verdict: Fresh insights on where AI is enhancing vs damaging customer relationships - and what this means for your 2025 strategy.

• The Implementation Gap: Why most AI projects in customer experience fail to deliver - and how leading brands are avoiding these common pitfalls. 

Check out the incredible speaker line-up to see who will be joining Yohanes Paulus.

Download The Latest Agenda

In Partnership With :

CX Network

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

Iqpc Icon

©2025 IQPC. All rights reserved.