Bridge the data-human gap and equip your team with AI tools to analyse customer data and gain deeper insights. This session will equip you to harness the combined power of human and artificial intelligence to create winning customer experiences. 

• How can companies leverage the strengths of both humans and AI to create a well-rounded customer experience? 
• Discuss how AI can handle data analysis, automation, and repetitive tasks, freeing up human representatives for more nuanced interactions 
• Will human judgment still be necessary in complex or unexpected situations? 
• What types of data are essential for training AI models used in customer experience applications (e.g., historical transactions, customer feedback, social media data)? 
• strategies for data integration and management to ensure AI has access to clean and comprehensive customer data