Rudy Dalimunthe

Sr. Vice President, Operations Tokopedia

Rudy Dalimunthe is the Senior Vice President of Customer Excellence at Tokopedia, responsible in managing large-scale Operations Team, establishing strategic partnership with key stakeholders, BPOs & Technology partners, and drive the product & technology innovation in the areas of Customer Experience (CX) and Customer Engagement. He is one of the Top 150+ Global Customer Experience Thought Leaders and Influencers 2020. Prior to Tokopedia, Rudy is one of the leading practitioners and regional speakers in the areas of CX, Digital Transformation, and Strategic Partnership Management. He also has held various senior position in Telcos. Rudy received a BA from Faculty of Economics & Business, Universitas Indonesia.