Priya Naidu

Customer Experience Lead LeapFrog Investments

Priya serves as the Customer Experience Lead at LeapFrog Investments, leveraging over two decades of experience in building customer-focused solutions that drive growth and innovation. In her role, she works closely with LeapFrog’s portfolio companies across Africa and Asia, helping them strengthen their digital product offerings and improve customer experience to achieve greater impact. Before joining LeapFrog, Priya worked with leading organizations such as Standard Chartered Bank and Zuellig Pharma, where she crafted and led customer experience and digital product strategies, enhancing their competitiveness and market positioning.

21 November 2024 | Main Conference Day 2

1:50 PM Panel Discussion | Harnessing the Power of Customer Reviews: From Sentiment Analysis to Actionable Insights

This session delves into how to leverage review data to drive meaningful changes. Learn how to prioritise issues based on sentiment analysis, develop data-driven action plans, and effectively communicate improvements back to customers. 

  • Benefits and drawbacks of customer reviews depending on the situation 
  • Fake reviews, biased opinions, and potential for negativity to damage brand reputation 
  • Using reviews to identify areas for improvement, and encouraging authentic reviews through incentives or clear guidelines 
  • Moving beyond just reviews and creating a culture of open feedback 

Check out the incredible speaker line-up to see who will be joining Priya.

Download The Latest Agenda