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Prashant Lulla

Head of Customer Experience APAC Zurich Insurance

20 June 2025 | Post-Conference Focus Day - CX Data in Action: From Insights to Impact

10:40 AM Panel Discussion | Beyond Collection to Action: How APAC's Top Brands Actually Use Their CX Data

• Getting Real: Inside look at how leading brands turn customer data into action.

• The Priority Matrix: Frameworks for deciding which insights deserve immediate action.

• Success Stories: Measurable wins from data-driven CX changes.

Check out the incredible speaker line-up to see who will be joining Prashant.

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