Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC JLLNathan leads the workplace experience practice at JLL. He is involved in a number of transformation initiatives engineered through human centered design and change programming. Nathan brings in-depth expertise in workplace experience, strategy and change management enabling a dedicated focus on people outcomes and the sustainability agenda. Strategically, Nathan has been involved in large scale cultural transformation agendas impacting up to 30,000+ staff across Asia Pacific.
21 November 2024 | Main Conference Day 2
11:20 AM Unlocking Customer Experience through Employee Engagement: A Customer Success Story
Leveraging its global presence in over 80 countries and vast experience managing over 4.8 billion square feet of real estate, JLL Singapore champions a unique approach. They believe the key to exceptional customer experience lies in employee happiness and engagement. JLL argues that investing in employee experience delivers a higher return on investment than traditional cost-cutting measures in real estate. By prioritising employee well-being, JLL empowers its workforce to deliver superior service to stakeholders, creating a powerful link between employee experience and customer experience.
- Learn how engaged employees lead to a better customer experience, driving business success
- Hear about JLL's data-driven approach helps identify employee experience gaps and maximize the impact on customer experience
- The evolution of employee experience delineating between on-stage and off-stage
Check out the incredible speaker line-up to see who will be joining Nathan.
Download The Latest Agenda
