Asia's #1 Customer Experience
Leaders Platform

19 - 22 November, 2024 | Suntec Singapore Convention and Exhibition Centre, Singapore

Be A Sponsor

Milind Gaharwar

Product Owner Data Science Mercedez Benz

Milind has close to two decades of experience in business leadership and consulting roles. He has advised governments on policy and regulatory matters, worked with private companies on strategy and growth initiatives, been a core team member of a successful start-up, and has turned around a loss-making business. At present, Milind heads the AI product development and operations function at Mercedes Benz for Region Overseas, covering more than 40 countries globally. Milind holds three Masters’ degrees, in Business Management, in Transport and Logistics, and in Artificial Intelligence. Milind also serves on the advisory board of ‘AI for Good Foundation’.

21 November 2024 | Main Conference Day 2

9:00 AM Panel Discussion: Omnichannel Orchestration: Seamless Journeys Across Every Touchpoint

This discussion explores strategies for breaking down data silos, personalising interactions across channels, and ensuring a smooth and delightful customer journey at every touchpoint.

Machine Learning Magic: Discover how AI algorithms can analyse vast amounts of data to uncover hidden patterns and personalise experiences beyond human capabilities
Ethical Considerations: Navigate the ethical landscape of data gathering and personalisation – ensure transparency, respect privacy, and build trust with your customers
The Human in the Loop: Don't let AI rule the roost – empower human agents with insights and tools to deliver the ultimate personalised touch when needed

22 November 2024 | Post-Conference Focus Day - The Guidebook on Gen AI & The Human Touch

10:55 AM Panel Discussion | The Human-AI Symphony: Orchestrating Gen AI and the Human Touch for a Flawless Customer Journey

This panel discussion will bring together industry leaders to explore the dynamic interplay between Generative AI (Gen AI) and the human touch in crafting exceptional customer experiences. Discuss how to leverage the strengths of both – Gen AI's automation and personalization capabilities with human empathy and judgment – to orchestrate seamless and emotionally resonant customer journeys.

How Generative AI automates tasks and personalises journeys, from chatbots to tailored recommendations
Creating seamless handoffs between AI and human interaction for a flawless customer experience
Skilled agents with emotional intelligence build trust and handle complex issues that go beyond AI

Check out the incredible speaker line-up to see who will be joining Milind.