Martin Taylor
Deputy CEO Content Guru
Martin Taylor is Deputy CEO of cloud communications technology leader Content Guru. Since co-founding the company, whose storm® cloud platform supports hundreds of the world’s largest organisations, including Rakuten, Serco, and the UK’s National Health Service, Martin has remained at the forefront of innovation in communications and customer experience technology. His role centres on strategic market development, and heading the Group’s healthcare and public sector practice.
Martin is an elected member of the CBI Tech Council, a member of the Forbes Tech Council and a member of the School of Management at King’s College, London, where he lectures on strategy and entrepreneurship.
20 November 2024 | Main Conference Day 1
12:00 PM Harnessing AI to Revolutionise the Customer Journey
In the rapidly evolving landscape of customer experience (CX), artificial intelligence (AI) is emerging as a game-changer. This cutting-edge technology is redefining how organisations interact with their customers at every touchpoint, from initial engagement to post-contact support. By leveraging AI, organisations can predict customer needs, automate routine tasks, and provide real-time assistance, ensuring a seamless, more personalised customer journey while delivering significant operational efficiencies.
Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, as he explains how AI not only enhances efficiency, but also fosters deeper, more meaningful connections with customers, setting a new standard for excellence in CX.
Check out the incredible speaker line-up to see who will be joining Martin.
Download The Latest Agenda
