Manpreet Singh

Senior Managing Director & Group Head - Customer Experience Management CIMB

Manpreet is an accomplished Customer Experience (CX) leader. Her forte lies in driving Customer Strategies and leading transformational change through human-centric CX Design and Delivery models, Innovation and Process re-engineering programmes using Lean Six Sigma methodology. She has held various leadership roles for both Local and International Banks, and has a deep understanding of Customer loyalty drivers across SE Asia. A passionate customer advocate whose strategy and track record has won her recognition both in domestic and international platforms.