Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Madhu Oza
Director of Customer and Technical Services Abbott18 June 2025 | Main Conference Day 1
5:00 PM Panel Discussion: The Forgotten Variable: Why Employee Experience is Your Biggest CX Differentiator
• The ROI Reality: Moving beyond engagement scores to understand how employee experience directly impacts customer loyalty and business growth.
• The Frontline Factor: How leading brands are reimagining employee tools, training and culture in an AI-enhanced environment.
• Mind the Gap: Understanding critical disconnects between technology investments and employee empowerment - and how to bridge them.
Check out the incredible speaker line-up to see who will be joining Madhu.
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