Asia's #1 Customer Experience
Leaders Platform

19 - 22 November, 2024 | Suntec Singapore Convention and Exhibition Centre, Singapore
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Leong Chee Sung

Vice President of Customer Service YTL Communications

Leong Chee Sung is the Head of Customer Care for YTL Communications.

He has 25 years of experience in the business of telecommunications, marketing communications, education publications and information technology. He joined YTL Communications in 2007 and held various position within the company – COO for YTL Digital and Head of Sales for YTL Communications. He is responsible for the end-to-end customer facing touchpoints from sales distribution, channel development and management, retail stores and customer service. He pioneered one of the 1st cloud-based telco contact centre in Malaysia. Chee Sung holds a MBA in Management and Technology from Maastricht School of Management, Netherlands.

22 November 2024 | Post-Conference Focus Day - The Guidebook on Gen AI & The Human Touch

10:55 AM Panel Discussion | The Human-AI Symphony: Orchestrating Gen AI and the Human Touch for a Flawless Customer Journey

This panel discussion will bring together industry leaders to explore the dynamic interplay between Generative AI (Gen AI) and the human touch in crafting exceptional customer experiences. Discuss how to leverage the strengths of both – Gen AI's automation and personalization capabilities with human empathy and judgment – to orchestrate seamless and emotionally resonant customer journeys. 

  • How Generative AI automates tasks and personalises journeys, from chatbots to tailored recommendations 
  • Creating seamless handoffs between AI and human interaction for a flawless customer experience 
  • Skilled agents with emotional intelligence build trust and handle complex issues that go beyond AI 


Check out the incredible speaker line-up to see who will be joining Leong.

Download The Latest Agenda