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Jiahao Yee

SEA Customer Journey Partner Maersk

18 June 2025 | Main Conference Day 1

12:50 PM Fireside Chat: When Technology Fails: The Art of Service Recovery in a Digital-First World

• The Breaking Point: Critical moments when digital solutions fall short - and how to seamlessly transition to human intervention.

• The Empowerment Factor: Equipping frontline teams with the right tools and authority to resolve complex issues technology can't handle.

• The Integration Blueprint: Creating seamless handoffs between automated systems and human teams that actually enhance customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Jiahao.

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