Asia's #1 Customer Experience
Leaders Platform

VIEW AGENDA
get your delegate pass

Speakers | CX Asia Week & Marketing Fiesta Asia 2025

Jack Widagdo
Jack Widagdo
Chief Operating Officer
PT Indonesian Paradise Property Tbk
Gladwin Ngo
Gladwin Ngo
Vice President, Growth
Crimson Education
Dr. Kartina Sury
Dr. Kartina Sury
Asia Regional Leadership Council
CXPA
Elena Hyeseon Jeong
Elena Hyeseon Jeong
Store Design & Visual Merchandising Director
The Estée Lauder Company
Andrew Mulero
Andrew Mulero
Customer Service Delivery - Senior Lead
TELSTRA
Lionel Gacad
Lionel Gacad
Chief Experience Officer
GoTyme Gank
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Garima Mamgain
Garima Mamgain
Global Marketing Lead
3M
Harriet Wakelam
Experience Design Director
DBS BANK
Sandra De Zoysa
Sandra De Zoysa
Group Chief Customer Officer,Dialog Axiata PLC and Managing Director,
Dialog Business Services
Dr Angel Low
Dr Angel Low
Head of Customer Experience APAC
Olympus APAC
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Sanghee Lee
Sanghee Lee
General Manager Global AI Business Strategy
Sendbird
Milind Gaharwar
Milind Gaharwar
Principal AI Scientist
Mercedez Benz
Anjali Kalia
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Jue Lu
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Patricia Mulles
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Madhu Oza
Madhu Oza
Director, Global Technical Services and Service Excellence
Abbott
Priya Naidu
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Dr. Darren How
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Praveen Tiwari
Praveen Tiwari
Vice President (Head - Customer Service)
AVI Renewable Energy
Vidya Sagar
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Jessica Li
Jessica Li
Group Head, Operations & Systems
Luxasia
Sabina Munshi
Sabina Munshi
Founder & CEO, Baréskin Singapore and Head of Marketing
Mandala Group
Igor Vincetic
Igor Vincetic
General Manager
Electrolux Group
Yohanes Paulus Bisma
Yohanes Paulus Bisma
Digital Product Manager, Global Digital Customer Experience
Lenzing Group
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Sushmita Munshi
Sushmita Munshi
Chief Customer Officer
Chubb Life
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Low Ngai Yuen
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON Group Malaysia
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Prashant Lulla
Prashant Lulla
Head of Customer Experience (APAC)
Zurich Insurance
Jiahao Yee
Jiahao Yee
Regional Customer Program Manager
Maersk
Nadiya Omar
Nadiya Omar
Brand Ambassador
We Love MarTech

CX Asia Excellence Awards Judges

Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Avolta
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank

In Partnership With:

CX Network

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

Iqpc Icon

©2025 IQPC. All rights reserved.