Elevate your customer experience (CX) strategy and discover how to cater to every passenger's need. We invite you to an exclusive office immersion visit focused on "Going Beyond Departures." This program offers a unique opportunity to delve into the heart of our operations and explore innovative approaches to passenger care.

Throughout the day, you'll gain valuable insights from industry experts who will share best practices and cutting-edge solutions. Witness firsthand how we design seamless journeys that address passenger needs at every touchpoint, not just during departures. This immersive experience will equip you with the knowledge and strategies to personalise your own CX approach and leave a lasting positive impression on every passenger.

The Interactive Knowledge Visit will include:

• Corporate presentation from Esther Wong, Service Design Lead, Quality Service Management, Changi Airport Group
• Interactive Q&A session
• Guided tour of the site’s operating premises