Asia's #1 Customer Experience
Leaders Platform

19 - 22 November, 2024 | Suntec Singapore Convention and Exhibition Centre, Singapore
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Eleanor O'Dwyer-Duggan

Head of Customer Experience & Research Strategy SEA & India Qualtrics

Elle has over 12 years of experience designing and running large-scale, global CX, brand and research programs both on the client and agency side. Elle currently leads the customer experience and research solution strategy for Qualtrics in South East Asia and India where she partners with leading organisations across the region to design best practice experience management programs to meet business outcomes. Prior to joining Qualtrics, Elle spent the previous 6 years building and managing global insights programs and functions at both IAG (Aer Lingus) and Ryanair Group, and has lectured in organisational research applications at Michael Smurfit Graduate Business School in Ireland. Elle is a frequent key note speaker on the trends, best practice, value and use of technology in experience management.

20 November 2024 | Main Conference Day 1

9:30 AM A New Era of Customer Experience Excellence: Leveraging best practice solutions and AI to deliver greater ROI from CX programmes

In the age where customer experience (CX) differentiates market leaders from the rest, mastering the art and science of CX has become essential. As businesses strive to stay competitive in a rapidly evolving market, we’ll reveal what consumers want from companies across Asia Pacific, provide practical applications, the strategies and tools required to transform customer interactions into impactful experiences that drive loyalty and growth.


This session is tailored for CX Leaders and Professionals eager to stay ahead of consumer trends, and mature their company’s customer experience (CX) programs by harnessing the power of omnichannel insights, advanced AI technologies, and taking action to drive value.


This session is designed to enable you to:

  • Understand the key trends impacting how customers across Asia Pacific are interacting with brands
  • Enable you to prioritize the most impactful strategies to implement in your CX practice and across your organization
  • Learn practical ways to increase you & your teams productivity and efficiency leveraging AI automations and technological advancement

Check out the incredible speaker line-up to see who will be joining Eleanor.

Download The Latest Agenda