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Eleanor O'Dwyer-Duggan

Head of Customer Experience & Research Strategy SEA & India Qualtrics

Elle has over 12 years of experience designing and running large-scale, global CX, brand and research programs both on the client and agency side. Elle currently leads the customer experience and research solution strategy for Qualtrics in South East Asia and India where she partners with leading organisations across the region to design best practice experience management programs to meet business outcomes. Prior to joining Qualtrics, Elle spent the previous 6 years building and managing global insights programs and functions at both IAG (Aer Lingus) and Ryanair Group, and has lectured in organisational research applications at Michael Smurfit Graduate Business School in Ireland. Elle is a frequent key note speaker on the trends, best practice, value and use of technology in experience management.

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