Daniel Chua
Associate Director, Customer Insights SingtelPassionate about creating impactful insights for the business to drive revenue growth, strong cost management and improving customer experience. Dynamic individual who utilizes creativity, leadership and teamwork to design and execute solutions that creates customer value. Effective communicator with the ability to create detailed analysis that conveys value to both internal and external stakeholders at all levels.
From Data-driven to Data-first: Steps to Redesign Your CX Strategies
From Data-driven to Data-first: Steps to Redesign Your CX Strategies
21 November 2024 | Main Conference Day 2
3:50 PM Panel Discussion | The Rise of the Data Centaur: Half Human, Half AI, All About Creating a Winning Customer Experience
Bridge the data-human gap and equip your team with AI tools to analyse customer data and gain deeper insights. This session will equip you to harness the combined power of human and artificial intelligence to create winning customer experiences.
- How can companies leverage the strengths of both humans and AI to create a well-rounded customer experience?
- Discuss how AI can handle data analysis, automation, and repetitive tasks, freeing up human representatives for more nuanced interactions
- Will human judgment still be necessary in complex or unexpected situations?
- What types of data are essential for training AI models used in customer experience applications (e.g., historical transactions, customer feedback, social media data)?
- strategies for data integration and management to ensure AI has access to clean and comprehensive customer data
Check out the incredible speaker line-up to see who will be joining Daniel.
Download The Latest Agenda
