Anjali Kalia
Assistant Vice President – Digital Excellence IHH HealthcareUnlocking a brand’s full potential and desirability across all communication touch-points, to fortify its market presence in fast-changing consumer landscapes, with a customer centric lenses’. This is Anjali’s forte. She is a well regarded Digital and CRM champion, with over 21 years of expereince. She is best known to implement 360O customer centric digital roadmap, delivering speed-to-benefit, leveraging cutting-edge and innovative capabilities across platforms / features / products to address consumer pain points.
22 November 2024 | Post-Conference Focus Day - The Guidebook on Gen AI & The Human Touch
10:40 AM Panel Discussion | The Human-AI Symphony: Orchestrating Gen AI and the Human Touch for a Flawless Customer Journey
This panel discussion will bring together industry leaders to explore the dynamic interplay between Generative AI (Gen AI) and the human touch in crafting exceptional customer experiences. Discuss how to leverage the strengths of both – Gen AI's automation and personalization capabilities with human empathy and judgment – to orchestrate seamless and emotionally resonant customer journeys.
- How Generative AI automates tasks and personalises journeys, from chatbots to tailored recommendations
- Creating seamless handoffs between AI and human interaction for a flawless customer experience
- Skilled agents with emotional intelligence build trust and handle complex issues that go beyond AI
Check out the incredible speaker line-up to see who will be joining Anjali.
Download The Latest Agenda
