Anjali Kalia

Assistant Vice President – Digital Excellence IHH Healthcare

Unlocking a brand’s full potential and desirability across all communication touch-points, to fortify its market presence in fast-changing consumer landscapes, with a customer centric lenses’. This is Anjali’s forte. She is a well regarded Digital and CRM champion, with over 21 years of expereince. She is best known to implement 360O customer centric digital roadmap, delivering speed-to-benefit, leveraging cutting-edge and innovative capabilities across platforms / features / products to address consumer pain points.

18 June 2025 | Main Conference Day 1

11:40 AM Panel Discussion: Beyond the AI Hype: What's Actually Working in CX

• The Numbers Game: What's actually driving ROI in customer experience automation.

• The Customer Verdict: Fresh insights on where AI is enhancing vs damaging customer relationships - and what this means for your 2025 strategy.

• The Implementation Gap: Why most AI projects in customer experience fail to deliver - and how leading brands are avoiding these common pitfalls. 

Check out the incredible speaker line-up to see who will be joining Anjali.

Download The Latest Agenda