Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Speakers | Next Gen CX, Customer Contact Week and Next Gen Marketing 2026

Meet our 2026 Advisory Board

Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philippine Islands (BPI)
Lolitta Suffian
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Erwin Peter
Erwin Peter
VP
Prudential
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
John Epok Pascual
John Epok Pascual
Head of System & Tools and Training and Quality Assurance
Circles.Life
Gigi Low
Gigi Low
Director, Customer Experience
NTUC CLUB
Emily Tan
Emily Tan
Head of SEA CRC
Nestle Nespresso

CX Awards 2026 Judges

Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Philip Joseph
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo
Ashish Shukul
Ashish Shukul
Global Vice President, Marketing & Sponsoring
Schaeffler Group
Febriani Rossa
Febriani Rossa
Assistant Vice President of Contact Channel Management
PT Bumi Serpong Damai, Tbk (Sinarmas Land)
Chris Ng Enhan
Chris Ng Enhan
Director of Customer Success
ST Engineering/ST Engineering iDirect Inc dba iDirect
Catherine Loh
Catherine Loh
Personalization Director
JLL
Emily Tan
Emily Tan
Head of SEA CRC
Nestle Nespresso
Dr. Darren How
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Elaine Tan
Elaine Tan
Head of CS, Customer Relationship Management Loyalty and Business Process Develo
Pet Lovers Centre Pte Ltd
Suraiya Mohamed Noh
Suraiya Mohamed Noh
Regional Field Service Lead, Greater Asia Pacific
Lenovo
Yvonne Lau
Yvonne Lau
Executive Director - Head of CX, Consumer Banking
DBS

2026 CX & Customer Contact Leaders

Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philippine Islands (BPI)
Nikolaus Ong
Nikolaus Ong
Chief Operations Officer (COMO Group)
Comoclub
Rajesh Grover
Rajesh Grover
Group Vice President of Artificial Intelligence, Digital and Omnichannel
Kanmo Group
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Caroline Leong
Caroline Leong
Chief Customer Officer
TEEG
Damien Cummings
Damien Cummings
Chief of AI Strategy & Organisational Transformation
NUS-ISS
Kelly Yoong
Kelly Yoong
CDO & Director
Sentosa Development Corp
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Jane Carlos
Jane Carlos
CCXO
Komunidad
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Babul Balakrishnan
Babul Balakrishnan
Senior VP, Customer Experience (Cx)
Thunes
Fatimah Hussein
Fatimah Hussein
Senior Vice President and Head of Customer Contact Centre
RHB
Lolitta Suffian
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Emma Cabochan
Emma Cabochan
Senior Vice President of Legal Services and Head of Data Privacy
Asia United Bank
Riana Ramahandridona
Riana Ramahandridona
Vice President and General Manager of Global Customer Success
Circles
Hui Hwa Koh-Minjoot
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health, Patient Experience
IHH Healthcare Singapore
Philip Joseph
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Cindy Tan
Cindy Tan
Head, Digital Channels Experience
Singtel
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Eduardo Imperial
Eduardo Imperial
Head Customer Success Management APACME
Vodafone Business
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations
LEGO Singapore Pte Ltd
Chermaine Tay
Chermaine Tay
AGM, Healthcare Distribution
DKSH
Xavier Chia
Xavier Chia
Head of Customer Service
Pacific International Lines
Yash Sheth
Yash Sheth
Head of Customer Lifecycle Strategy GoFood
Gojek
Dinesh Ramchandani
Dinesh Ramchandani
Director, Data and Analytics
Unilever
Ricardo Ramires
Ricardo Ramires
Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers
Siemens Healthineers
Roxanne Lim
Roxanne Lim
CRM and Customer Loyalty Manager
Metro Singapore
Ben Wu
Ben Wu
Global Customer Engagement Lead
Nestlé
Kirk Chua
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group
Ng Yan Chao
Regional Head of Customer Experience IBG
DBS Bank
Aleksei Shuravin
Aleksei Shuravin
Head of Customer Service
Salmon Group
Joyce Espinoza
Joyce Espinoza
Head of Business Process and Contact Center
Shakey's Philippines
Melody Lim
Melody Lim
Head of Customer Experience
Aboitiz Power
Irene Lim
Irene Lim
Assistant Vice President of Customer Relations
The Ascott Limited
Imran Khan
Imran Khan
Regional Insights & Analytics Lead | AMEA Snacks
Mars Snacking
Abdul Hadi bin Hashim
Abdul Hadi bin Hashim
Customer Acquisition & Relationship Management Lead
Tenaga Nasional Berhad
Dr. Kartina Sury
Dr. Kartina Sury
Asia Regional Leadership Council
CXPA
Dr Angel Lo
Dr Angel Lo
Head of Customer Experience APAC
Olympus APAC
Nicholas Kontopoulos
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Divya Menon
Divya Menon
APAC Enterprise Lead
Thematic
Chanelle Wang
Chanelle Wang
Head of Experience Marketing for East Asia
Schneider Electric USA Inc
Simon Goh
Simon Goh
Head Group Digital Experience
Great Eastern Life Assurance Co Ltd
Michael Dela Cruz
Michael Dela Cruz
Head of CX Strategy
e& UAE
Gaya Byrne
Gaya Byrne
Head of Service Operations & Customer Success
Telstra

Meet our 2026 Next Gen Marketing Speakers

Aseem Puri
Aseem Puri
Digital Chief Executive Officer
Unilever International
Jaslyin Qiyu
Jaslyin Qiyu
Chief Marketing Officer & Head of Customer Experience
Cigna Healthcare
Ananditha Mayasari
Ananditha Mayasari
Assistant Vice President and Head of Marketing
Kopi Kenangan
Antoine Nazaret
Antoine Nazaret
Associated Vice President Digital Marketing & Growth
NBA
Adelise Ashdown
Adelise Ashdown
Regional Global Head of Marketing, Brand & Client Experience Lead (APAC)
Jones Lang LaSalle
Jamie Say
Jamie Say
Head of Marketing
Ego
Wanda Pascua
Wanda Pascua
Head of Marketing
Tonik
Razvan Paraschiv
Razvan Paraschiv
Head of Marketing Systems & Operations
Airwallex
Sok Hoon Koo
Sok Hoon Koo
Director of Marketing
Shangri La Hotel Singapore
Shalini Seneviratne
Shalini Seneviratne
Marketing Director of Baby and Child Care
Kimberly-Clark
Joanne Lim
Joanne Lim
Head of Marketing for Southeast Asia
Virgin Active
Andrew Hill
Andrew Hill
Snr Dir Digital
Coca-Cola
Mason Tay
Mason Tay
Global Director, Markets Growth
TripAdvisor
Esther Tan
Esther Tan
Global Director of Marketing and E-Commerce
Plaza Premium Group
Jacky Mak
Jacky Mak
Brand Marketing Director
yuu Rewards Club
Anthony Guanzon
Anthony Guanzon
Head of Integrated Marketing and Communications Department
Malayan Insurance Co Inc
Iain Twine
Iain Twine
Chief Marketing & Communications Officer
DALI Everyday Grocery
Julien Dahmoun
Julien Dahmoun
Head of Digital Marketing
Starhub
David Chung
David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd (Mazda)
Benjamin Choo
Benjamin Choo
Head of Channel Marketing
Moomoo SG
Anurag Bhargava
Anurag Bhargava
Area Marketing Director for Asia Pacific, Core Diagnostics
Abbott Laboratories
Pragya Mehra
Pragya Mehra
Media & Shoppable Cx Manager, eCommerce
Johnson & Johnson
Seong Yee Teoh
Seong Yee Teoh
Head of CRM and Digital Marketing
Stashaway

In Partnership With:

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