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Speakers | CX Asia Week 2025

Meet our CX & Marketing Leaders

Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Sushmita Munshi
Chief Customer Officer
Chubb Life
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Milind G
Milind G
Principal AI Scientist
Mercedez Benz
Anjali Kalia
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Jue Lu
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Patricia Mulles
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Madhu Oza
Madhu Oza
Director of Customer and Technical Services
Abbott
Priya Naidu
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Darren How
Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Praveen Tiwari
Praveen Tiwari
Vice President (Head - Customer Service)
AVI Renewable Energy
Dato' Akmal Arief Fauzi
Dato' Akmal Arief Fauzi
Deputy Group CEO
National Heart Institute
Venkatesh Bhardwaj
Chief Technology Officer – Customer Experience
MakeMyTrip
Vidya Sagar
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Yash Sheth
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Rajesh Grover
Rajesh Grover
Group Vice President, AI, Digital & Omnichannel
Kanmo Group
Jessica Li
Jessica Li
Group Head, Operations & Systems
Luxasia
Sabina Munshi
Sabina Munshi
Founder & CEO, Baréskin Singapore and Head of Marketing
Mandala Group
Yohanes Paulus Bisma
Digital Product Manager, Global Digital Customer Experience
Lenzing Group
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Elena Hyeseon Jeong
Elena Hyeseon Jeong
Store Design & Visual Merchandising Director
The Estée Lauder Companies Inc./ Le Labo
Enrico Baldo
Enrico Baldo
Regional Director Retail & Wholesale APAC
Benetton Group
Igor Vincetic
Igor Vincetic
General Manager
Electrolux Group
Alif Yahya
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi

Free Conference

Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Aesop
Low Ngai Yuen
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON Group Malaysia
Prashant Lulla
Prashant Lulla
Head of Customer Experience APAC
Zurich Insurance
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Nadiya Omar
Nadiya Omar
Brand Ambassador
We Love MarTech

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