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Speakers | CX Asia Week & Marketing Fiesta Asia 2025

Jack Widagdo
Jack Widagdo
Chief Operating Officer
PT Indonesian Paradise Property Tbk
Sushmita Munshi
Sushmita Munshi
Chief Customer Officer
Chubb Life
Low Ngai Yuen
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON Group Malaysia
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Jue Lu
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Venkatesh Bhardwaj
Venkatesh Bhardwaj
Chief Technology Officer – Customer Experience
MakeMyTrip
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Delbert Ty
Delbert Ty
Chief Marketing Officer
Coffee Meets Bagel
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Vidya Sagar
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Patricia Mulles
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Madhu Oza
Madhu Oza
Director of Customer and Technical Services
Abbott
Anjali Kalia
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Praveen Tiwari
Praveen Tiwari
Vice President (Head - Customer Service)
AVI Renewable Energy
Rajesh Grover
Rajesh Grover
Group Vice President, AI, Digital & Omnichannel
Kanmo Group
Jessica Li
Jessica Li
Group Head, Operations & Systems
Luxasia
Sabina Munshi
Sabina Munshi
Founder & CEO, Baréskin Singapore and Head of Marketing
Mandala Group
Elena Hyeseon Jeong
Elena Hyeseon Jeong
Store Design & Visual Merchandising Director
The Estée Lauder Companies Inc./ Le Labo
Yohanes Paulus Bisma
Yohanes Paulus Bisma
Digital Product Manager, Global Digital Customer Experience
Lenzing Group
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Dr. Darren How
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Igor Vincetic
Igor Vincetic
General Manager
Electrolux Group
Yash Sheth
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Priya Naidu
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Gladwin Ngo
Gladwin Ngo
Vice President, Growth
Crimson Education
Milind G
Milind G
Principal AI Scientist
Mercedez Benz
Alif Yahya
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Jacky Mak
Jacky Mak
Brand Marketing Director
yuu Rewards Club
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Aesop
Prashant Lulla
Prashant Lulla
Head of Customer Experience APAC
Zurich Insurance
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Nadiya Omar
Nadiya Omar
Brand Ambassador
We Love MarTech
Garima Mamgain
Garima Mamgain
Global Marketing Lead
3M
Elliza Muhammad
Elliza Muhammad
Leader Brand, Digital and PR
LIXIL Water Technology Indonesia

CX Asia Excellence Awards Judges

Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Teeraphol Ambhai
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Reeta McGinn
Reeta McGinn
Omnichannel Experience Director APAC
Aesop
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific

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