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17 - 20 June, 2025 | One Farrer Hotel, Singapore
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Turning Insights into Action:

How to Get Ahead of Customer Expectations in a Digital-First World

Private Lunch
(held concurrently with CX Asia Week 2022)

22 November 2022, Tuesday
Sands Expo & Convention Centre, Singapore

Research from Medallia Institute has shown that CX leaders are 26 times more likely than laggards to experience revenue growth of 20% or more over the past fiscal year. CX leaders are also 2.8 times more likely than laggards to meet financial targets and be viewed as a great place to work.

It’s no longer a question –– customer experience directly impacts a company’s bottom line.

However, meeting customer expectations isn’t easy. Insights are only as valuable as the actions they drive across channels, experiences and journeys – an area companies often struggle to get right.

In this exclusive Private Lunch session, we bring together senior leaders for this thought-provoking discussion over lunch on how brands can leverage actionable insights to deliver an end-to-end experience for every customer.


Tuesday | 22 November 2022

13:00 

Private Lunch Discussion
Turning Insights into Action: How to Get Ahead of Customer Expectations in a Digital-First World

  • Overcoming challenges brands face in building a best-in-class CX programme that drives action
  • Delivering an individualized, end-to-end experience to every customer, regardless of how, when, or where they choose to interact with your brand
  • Empowering employees with relevant insights and engaging them to effect positive change


Adam Wynne, CX Director ASEAN, Medallia

14:10 

Start of CX Asia Week Stream Session


For more information on this exclusive Boardroom Discussion, please contact: Krishna.Mawani@iqpc.com.sg

Hosted by: 
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video, social media and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Website: https://www.medallia.com/