Employee Experience Asia Focus Day
Post Conference Day | 24 November 2022
Often overlooked in the race to achieve excellent CX, it is crucial not to forget the backbone of your organisation – your people. According to industry reports, employees who are engaged are more likely to improve customer relationships, ultimately resulting in at least 20% increase in sales. EX and CX are inevitably linked, however these are usually planned and delivered in silos within an organisation. In this post-conference focus day, we focus on best practices that CX leaders are adopting to improve their employee experience – and ultimately, to drive and influence customer experience.
Key Topics
- Employee Journey Mapping: Understanding the Touch-Points and Pain-Points for your Employees
- Delivering High ROI on Employee Experience Strategies
- Shifting from Traditional Employee Engagement to Transformative Excellent Employee Experience
- Voice of your Employee: Designing Robust Employee Feedback Systems to Drive Engagement and Ownership
- Streamlining Business Operations and Workflows to Make it Easier for your Employees
- Nurturing an Authentic Employee-Centric and Customer-Centric Culture in your Organisation
View Agenda Here
Who will be attending?
CXO, HEADS, GENERAL MANAGERS, DIRECTORS, VPS IN:
- Employee Experience
- Human Resources
- People & Culture
- Marketing
- Branding
- Loyalty
- Contact Centre
- Customer Service
- E-commerce
- Customer Care
- Customer Operations
- Multi-Channel
- Customer Analytics/Retention
- Loyalty
- Customer Experience
- Operations
- Digital Transformation
- Service Delivery
- Quality Management
View Agenda Here
Learn more about our pre-conference Focus Day on Personalised Marketing here.
Reserve your seats early and enjoy early-bird rates! Register now
Group Bookings are also available and can be applied to the current discounted rates available here.
Email Melanie Ong, our Marketing Manager at Melanie.Ong@iqpc.com.sg for more details.
Still not sure if this is for you? Check out this webinar recording for a better understanding of what you might learn on our Employee Experience Asia Focus Day:
Is New Always Better? Or – the Best of Both Worlds?
Blending Digital Channels with Traditional Customer Contact Services
- Equipping contact centre operations with the necessary and right tools that work for you, to achieve the best of both worlds
- Building a well-skilled contact centre workforce with relevant skillsets to harness these digital channels
- Ensuring the seamless integration of “new and shiny” technology with legacy infrastructure within contact centre systems
Featuring Speaker: Kristyn Emenecker, Chief Product & Strategy Officer, Playvox
