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The Balancing Act: Optimising Technology Whilst Preserving the Human Touch (Solution Providers)

The AI-Human Balance: Your Key to Customer Trust

CX people are facing a critical moment:

• 64% of customers prefer no AI in service interactions

• 48% of enterprises lack GenAI governance frameworks

• 60% digital adoption achieved by leading banks using AI + human touch

The Challenge: Customers demand efficiency but distrust pure AI solutions. How can you help your clients strike the perfect balance?

Download Our Exclusive Report to Discover: The growing demand for AI tools with built-in human escalation

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