Position yourself at the forefront of your target audience's awareness! CX Asia Week offers an ideal opportunity to connect with potential buyers actively seeking solutions in this market.

Explore our Sponsorship & Exhibition Guide for a comprehensive overview of our audience, packages, pricing, and opportunities to optimize your ROI.

Relive the Experience Revolution - Discover the Insights and Innovations from CX Asia Week 2024

CX Asia Week 2024 was an unforgettable journey through the ever-evolving landscape of customer experience. We brought together 200+ CX leaders from across the region to explore the latest trends, share best practices, and forge lasting connections.

What You'll Find Inside:

• Key Takeaways: A summary of the most impactful sessions and discussions.
• Industry Insights: Expert opinions on the future of CX and Marketing.
• Event Highlights: A recap of the exciting activities and networking opportunities.
• Audience Insights: A deep dive into the attendee demographics and interests.

Download the Report Now and Discover What You Missed

Discover Who's Attending CX Asia Week

Get exclusive access to the attendee list for CX Asia Week, Asia's leading customer experience event. See which industry giants and rising stars will be there. Identify potential partners, clients, and speakers. Don't miss this opportunity to connect with the CX elite.

Check out the attendee list now and start planning your strategy!

Maximise your impact at CX Asia Week and Digital Marketing Asia by downloading the latest floorplan. This will ensure you can strategically position your booth and reach the right audience.

What You'll Gain:

• Optimise Booth Placement: The latest floorplan allows you to identify high-traffic areas and target booths near complementary solutions
• Targeted Audience Insights: See which categories of attendees will be concentrated in different areas, allowing you to tailor your messaging and demonstrations
• Discover Collaboration Opportunities: Identify potential partners or complementary solutions providers located nearby on the expo floor

The floorplan also highlights key exhibitor categories, including:

• CRM/Enterprise CX Platforms
• Generative AI / AI Tools for CX
• Omnichannel & Unified Communications
• Customer Feedback, Analytics & Insights
• Customer Engagement Software
• Customer Journey Mapping
• Digital Marketing Tools

Download the floorplan today and take control of your CX Asia Week and Digital Marketing Asia experience.

A part of CX Asia Week 2024, Digital Marketing Asia is designed to connect Asia's top marketing minds. The event acknowledges the unique digital landscape of Asia and the challenges and opportunities it presents.

This is your chance to connect with marketing leaders in digital marketing, content, communication, branding, SEO and analytics who are looking for innovative solutions.

Download the Sponsorship & Exhibition Guide to discover the leading marketers who are looking for creative solutions and the sponsorship opportunities available for you to showcase your state-of-the-art marketing tools and solutions.

In a fast-paced environment where customer loyalty is closely tied to personalised and seamless interactions, staying ahead of the curve is a strategic imperative. In fact, those businesses that stay agile in response to emerging CX dynamics are better positioned to enhance customer satisfaction, drive growth, and secure a resilient market presence.

This eBook explores the key factors and trends forming the path to the future for customer experience. With insights from McDonald’s, AB InBev, BT Group, Electronic Arts and The NTWK, this eBook covers consumer expectations, how to change the game through personalisation and the power of data for CX.

Download this eBook to find out about:

• The rise of the connected customer and what it means for your business.
• Why the convergence of AI and data is enabling organisations to capture and deliver on expectations.
• How AI can interpret and impute data gaps to address holes in customer personas.
  

Today's customers expect personalised experiences. But traditional segmentation methods often fall short, limiting your ability to truly understand and target them.

Micro-segmentation offers a powerful solution. By learning from industry leaders like Bumrungrad International Hospital and Touch ‘n Go eWallet, you can see firsthand how micro-segmentation is used to:

• Personalise customer interactions across all touchpoints
• Identify highly specific customer groups and tailor experiences accordingly
• Transforming the way customer journeys are designed and managed

Discover how leading organisations are achieving success with micro-segmentation, and learn how to translate those benefits into winning solutions for your clients.

Transform customer interactions into lasting relationships. By harnessing the power of unified data and dynamic content, businesses can deliver personalised experiences that drive satisfaction, loyalty, and brand advocacy.

In today's hyper-competitive market, exceptional customer experiences are no longer a differentiator – they're a necessity. Our latest report, "Delivering Seamless and Personalised Experiences," offers actionable insights from industry leaders like JLL, Electrolux, and Bumrungrad International Hospital on how to achieve this.

Discover how to:

• Overcome key CX challenges: Address siloed data, limited AI and data analytics expertise, and create a unified CX platform.
• Drive tangible business outcomes: Increase customer satisfaction, loyalty, and advocacy through personalised interactions.
• Leverage industry best practices: Learn from real-world examples of successful CX transformations.

Download the report now to equip your clients with the tools and strategies to excel in the experience economy.

Discover how to transform your organisation from data-driven to data-first.

In today's data-saturated world, CX professionals face the challenge of turning overwhelming information into actionable insights. This report, featuring insights from Singtel and She Loves Data, provides a roadmap to navigate this complexity.

In this report, you will learn:

• How to overcome the common hurdles of consolidating disparate data and translating insights into effective CX strategies.
• The essential steps to prioritise and refine your data for maximum impact.
• The power of data visualisation in communicating complex information to stakeholders.
• The importance of data governance in creating a secure and efficient data-driven environment.

This report offers practical guidance and actionable steps to help you harness the power of data to elevate your customer experience. Don't let data overload hinder your CX success.

Download this report to unlock the potential of data-first strategies and become a true CX leader.

Empower Your Clients & Showcase Your CX Tech Solutions

Download this report to gain valuable insights and inspire your client success stories! Inside you'll discover:

• Award-winning CX strategies implemented by top brands in APAC.
• Benchmarking data to compare your solutions against industry leaders.
• Innovative technology trends driving exceptional customer experiences.

Unlock valuable insights, empower your clients, and showcase your expertise. Download the report today!

PS: Become a CX Champion for Your Clients
Do your clients have groundbreaking CX initiatives that delivered results between January 2023 and 2024? Encourage them to submit an entry for the CX Asia Excellence Awards 2024 – entries are completely free! Find out more here: cxasia-awards.com

Held on 20 – 23 November 2023, CX Asia Week 2023 welcomed over 180 CX leaders from across the Asia region at the Grand Copthorne Waterfront, Singapore. These CX leaders engaged in intriguing discussions on Championing Customer Intelligence & Loyalty to Do More with Less.

On top of case studies and thought-provoking panel discussions, our attendees also took networking to the next level with our speed networking sessions and interactive discussion groups. We also held our flagship CX Asia Excellence Awards Ceremony on 21 November 2023, where the industry gathered to celebrate the achievements and commitment of every CX leader in the region.

In this report, you will find more highlights from CX Asia Week 2023, insights into our audience and more. Thank you for joining us once again, and we look forward to welcoming you again in 2024!

Who are the leading lights in customer experience?

The 10th Annual CX Asia Excellence Awards is about to reveal the answer. Our esteemed panel of judges has carefully selected the shortlisted organisations that exemplify exceptional customer focus.

These organisations have demonstrated a remarkable commitment to understanding and meeting customer needs. The finalists represent the best of the best in the industry.

Join us as we celebrate their achievements. The winners will be announced with much fanfare at the Awards Ceremony on 20 November.