Held on 20 – 23 November 2023, CX Asia Week 2023 welcomed over 180 CX leaders from across the Asia region at the Grand Copthorne Waterfront, Singapore. These CX leaders engaged in intriguing discussions on Championing Customer Intelligence & Loyalty to Do More with Less.

On top of case studies and thought-provoking panel discussions, our attendees also took networking to the next level with our speed networking sessions and interactive discussion groups. We also held our flagship CX Asia Excellence Awards Ceremony on 21 November 2023, where the industry gathered to celebrate the achievements and commitment of every CX leader in the region.

In this report, you will find more highlights from CX Asia Week 2023, insights into our audience and more. Thank you for joining us once again, and we look forward to welcoming you again in 2024!