The CX Asia Excellence Awards 2024, held at Amara Hotel, was a night to remember. With the theme "Superheroes", the event celebrated the best and brightest in customer experience across Asia.

This year's awards recognised outstanding achievements in various categories, including:

• Best Customer Experience Award: Bank of the Philippine Islands
• Best Customer Experience Team Award: Standard Chartered Bank
• Best Omni-Channel Experience Award: AIA Group
• Best Employee Experience Award: Singtel
• Best Contact Centre: DHL EXPRESS (MALAYSIA) SDN BHD
• Best Digital Experience Award: AIA Group
• Best Use of CX Technology Award: Singtel
• Best Use of MarTech Award: Circles.Life
• Best Use of Mobile Award: Standard Chartered Bank
• Best Use of Intelligent Chatbot Award: AIA Group
• Best Use of Artificial Intelligence (AI) Award: Trip.com Group
• Best Use of Data & Customer Insight Award: Hong Kong Express Airways Limited

Download the Full Winners' List