The CX Asia Excellence Awards is Asia's pinnacle of recognition for outstanding customer experience achievements. Join us in celebrating the best practices and transformative strategies that have elevated the CX landscape across the region.

What's Inside the Brochure:

• Discover the 2025 Categories: Learn about the new and exciting categories for the upcoming awards, including the groundbreaking Diversity & Inclusion Excellence award.
• Understand the Submission Process: Find out how to submit your organisation's outstanding CX initiatives for consideration.
• Learn About the Judging Criteria: Discover the rigorous standards that our esteemed panel of industry experts will use to evaluate submissions.

Download the brochure now to learn more about the CX Asia Excellence Awards 2025 and start your journey towards recognition.

The CX Asia Excellence Awards 2024, held at Amara Hotel, was a night to remember. With the theme "Superheroes", the event celebrated the best and brightest in customer experience across Asia.

This year's awards recognised outstanding achievements in various categories, including:

• Best Customer Experience Award: Bank of the Philippine Islands
• Best Customer Experience Team Award: Standard Chartered Bank
• Best Omni-Channel Experience Award: AIA Group
• Best Employee Experience Award: Singtel
• Best Contact Centre: DHL EXPRESS (MALAYSIA) SDN BHD
• Best Digital Experience Award: AIA Group
• Best Use of CX Technology Award: Singtel
• Best Use of MarTech Award: Circles.Life
• Best Use of Mobile Award: Standard Chartered Bank
• Best Use of Intelligent Chatbot Award: AIA Group
• Best Use of Artificial Intelligence (AI) Award: Trip.com Group
• Best Use of Data & Customer Insight Award: Hong Kong Express Airways Limited

Download the Full Winners' List

Who are the leading lights in customer experience?

The 10th Annual CX Asia Excellence Awards is about to reveal the answer. Our esteemed panel of judges has carefully selected the shortlisted organisations that exemplify exceptional customer focus.

These organisations have demonstrated a remarkable commitment to understanding and meeting customer needs. The finalists represent the best of the best in the industry.

Join us as we celebrate their achievements. The winners will be announced with much fanfare at the Awards Ceremony on 20 November.

Unmask the CX Superheroes: A Glimpse into Excellence

Ready to discover the industry's leading lights in customer experience? The 10th Annual CX Asia Excellence Awards is your exclusive pass to a world of innovation and inspiration.

Download the agenda now to learn about the exceptional finalists and the groundbreaking strategies that have propelled them to the forefront of CX.

Celebrating its 10th year, the CX Asia Excellence Awards 2024 remains dedicated to its fundamental objective: establishing an event that acknowledges the highest achievements in customer experience (CX) within the Asian community. As Asia's most prestigious, buyer-driven CX Industry global awards ceremony, it takes pride in honoring outstanding accomplishments in CX across the region.

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. The anticipation is high for recognizing and applauding exceptional achievements throughout the Asian community. To learn more about the awards' history, diverse categories, and insights from past winners, download the Awards brochure.

Don't miss the opportunity to elevate your CX journey and be part of a distinguished league that sets the standards for excellence. Download the brochure now and kickstart your path to CX greatness!

As the CX Asia Excellence Awards mark a decade of achievement, this report explores how they recognise top brands in Asia Pacific for their commitment to exceptional customer experience (CX).

Get insights and inspiration from award winners like Bumrungrad International Hospital (Gold in Best Brand Experience), AIA Group (Best Customer Experience), DHL Express Malaysia (Best Contact Centre), and Indosat Ooredoo Hutchison (Best Customer Experience Team). Discover how they're achieving CX excellence through innovative strategies and initiatives.

Download the report and:

• Learn valuable lessons from industry leaders
• Benchmark your CX efforts against the best
• Gain inspiration to take your CX to the next level

PS: The CX Asia Excellence Awards are free to enter for organisations and individuals! Submit your CX initiatives that impacted customers between January 2023 and 2024 for a chance to be recognised as a CX leader. Learn more: cxasia-awards.com

CX Asia Excellence Awards is Asia most prestigious, buyer-driven CX industry global awards ceremony that honour the highest level of achievement in customer experience (CX) across the Asian community.

Last year's edition of the awards was truly remarkable, with an impressive response of over 300 submissions across 12 categories. We were blown away by the exceptional quality and innovation showcased by our participants.

Discover the organizations and individuals who have set the benchmark for customer experience excellence in Asia.

Celebrating its 10th year, the CX Asia Excellence Awards 2024 remains dedicated to its fundamental objective: establishing an event that acknowledges the highest achievements in customer experience (CX) within the Asian community. As Asia's most prestigious, buyer-driven CX Industry global awards ceremony, it takes pride in honoring outstanding accomplishments in CX across the region.

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. The anticipation is high for recognising and applauding exceptional achievements throughout the Asian community.

Celebrate your clients' achievements and excellence in CX by submitting applications on their behalf or in partnership, and further amplify your own brand by sponsoring the prestigious CX Asia Excellence Awards Ceremony.

Download the brochure to learn more about the awards and how to celebrate your clients' CX success.