CX Asia Excellence Awards 2024
Wednesday, 20 November 2024, 17:30-22:00
Amara Hotel, Ballroom 1, Level 3
Asia's Most Prestigious, Buyer-Driven Customer Experience Industry Awards
CX Asia Excellence Awards 2024Amara Hotel, Ballroom 1, Level 3
Unmask Your CX Superheroes
Are you delivering truly exceptional customer experiences?
The 10th Annual CX Asia Excellence Awards is your chance to shine. Discover the organisations that are redefining customer service and learn what it takes to become a CX champion.
Our expert judges have carefully selected the finalists who consistently exceed customer expectations. These CX superheroes have mastered the art of understanding and meeting customer needs, building lasting relationships, and driving business growth.
Join us this November to celebrate the industry's top performers, network with like-minded CX professionals, learn from the best in the business, and enjoy a fantastic evening of food, drink, and entertainment. Don't miss your opportunity to be part of this prestigious event.
2024 Shortlisted Organisations
Discover the shortlisted organisations vying for the prestigious CX Asia Excellence Awards. Witness the unveiling of industry leaders who have mastered the art of customer experience.
Network, Celebrate, and Be Recognised
at the CX Asia Excellence Awards Ceremony
An excellent opportunity to network with like-minded peers from top industry brands!
Reward your team with a fantastic experience and be the first to know the Awards Winners!
Amazing prizes to be won in our games and Best Dressed Competition in this year's Superhero theme!
CX Asia Excellence Awards Judges
Michael William Gourlay
Chairman and Independent Non-Executive Director
QBE Insurance
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Raj Chaudhuri
Vice President – Global Business Services
American Express
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Pascal Daniel
Head of Customer Success, APAC & Japan
Nokia
Louis Tan
General Manager, Customer Operations
Shell
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Su Ling Tan
Head of Quality and Customer Experience
Touch 'n Go eWallet
Katja Forbes
Head of Client Experience
Standard Chartered Bank
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Dominique Rose Van-Winther
Chief Executive Officer
Final Upgrade AI
Joey Tan
Head of Customer Experience
GXS Bank
Sponsor the 10th Anniversary CX Asia Excellence Awards
Raise your brand’s awareness amongst Asia’s elite CX community
Enhance your customer relationships with invites to the awards dinner
Showcase your support for organisations within the CX community
AWRADS SPONSORS
FOUNDATION EVENT PARTNER
Qualtrics
Website: qualtrics.com/au
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage... Read More
GOLD SPONSOR
SAP Asia
Website: www.sap.com
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.SAP is redefining intelligence for customer... Read More
BRONZE SPONSOR
DevRev
Website: https://devrev.ai/
Revolutionize your customer experience and product development with DevRev's AgentOS's innovative platform for tech companies. By seamlessly integrating support, product, and growth teams on a single AI-powered canvas, DevRev consolidates 9 business apps and aligns 6 key teams. This transformative approach, leveraging customizable LLMs and low-latency analytics, empowers companies to... Read More
2023 Awards Dinner Highlights
The ever-competitive CX Asia Excellence Awards 2023 received over 300 submissions across 12 categories last year, giving our esteemed panel of judges a difficult time in evaluating all the competitive submissions and strategies! Close to 200 CX leaders joined for a night of fun, networking and celebrations, as we announced the winners of the 2023 Awards.
AWARDS FAQs
Q: HOW MANY APPLICATIONS CAN BE SUBMITTED BY ONE ORGANISATION?
A: You can send 1 application for each category, and a maximum 12 applications for all 12 categories. The applications for each category will be reviewed independently by our panel of judges
A: You can send 1 application for each category, and a maximum 12 applications for all 12 categories. The applications for each category will be reviewed independently by our panel of judges
Q: WHERE CAN I SUBMIT MY APPLICATIONS?
A: You may access the application forms from our website: cxasia-awards.com
A: You may access the application forms from our website: cxasia-awards.com
Q: AM I ABLE TO SUBMIT AN APPLICATION IF MY COMPANY IS A SOLUTION/TECHNOLOGY PROVIDER AND NOT A CX PRACTITIONER
A: Solution/technology/vendors are only allowed to submit their application(s) under the following conditions, where the application(s) is/are focused on how the specific technology/tool was leveraged to drive CX excellence and transformation:
1. Application(s) are submitted on behalf of their client
2. Application(s) are submitted in partnership with / together with their client
Solution/technology/vendors are not allowed to submit any application(s) as a standalone entity, and such entries will automatically be disqualified.
A: Solution/technology/vendors are only allowed to submit their application(s) under the following conditions, where the application(s) is/are focused on how the specific technology/tool was leveraged to drive CX excellence and transformation:
1. Application(s) are submitted on behalf of their client
2. Application(s) are submitted in partnership with / together with their client
Solution/technology/vendors are not allowed to submit any application(s) as a standalone entity, and such entries will automatically be disqualified.
Q: DO WE NEED TO SUBMIT ANY ADDITIONAL DOCUMENTS?
A: All applications are via an online portal. You may submit supporting documents (graphs, charts, illustrations, videos** etc) or supporting images (photos, articles etc.) along with the application form.
**For videos, you may upload them into any videosharing websites – e.g. Youtube. Set the privacy setting to “Unlisted” so that the video is accessible to only those with the link. Include the direct link in your entry submission document. If you password-protect it, do include the access password in your document. We encourage applications that demonstrate “excellence achieved” – i.e. measurable, tangible and verifiable results that reflects the success of your CX strategy.
A: All applications are via an online portal. You may submit supporting documents (graphs, charts, illustrations, videos** etc) or supporting images (photos, articles etc.) along with the application form.
**For videos, you may upload them into any videosharing websites – e.g. Youtube. Set the privacy setting to “Unlisted” so that the video is accessible to only those with the link. Include the direct link in your entry submission document. If you password-protect it, do include the access password in your document. We encourage applications that demonstrate “excellence achieved” – i.e. measurable, tangible and verifiable results that reflects the success of your CX strategy.
Q: IS THERE ANY COST INVOLVED FOR AWARDS SUBMISSION?
A: There is no cost, or prerequisite requirements to submit an application for the awards. All companies (regardless of maturity stages) who aspire to excel in their CX journey are encouraged to participate. There is only a fee involved if you would like to join us at the CX Asia Excellence Awards Dinner on 20 November 2024.
A: There is no cost, or prerequisite requirements to submit an application for the awards. All companies (regardless of maturity stages) who aspire to excel in their CX journey are encouraged to participate. There is only a fee involved if you would like to join us at the CX Asia Excellence Awards Dinner on 20 November 2024.
Q: WILL I RECEIVE ADVANCE NOTIFICATION OF WINNING AN AWARD BEFORE DECIDING WHETHER TO ATTEND THE CX ASIA EXCELLENCE AWARDS DINNER?
A: No, advance notifications won't be provided. Winners will ONLY be announced exclusively at the CX Asia Excellence Awards Dinner on 20 November 2024. A representative must be present for eligibility. Although being shortlisted is an achievement, it doesn't guarantee winning. Attending enhances your chances and aligns with the event's focus on networking.
A: No, advance notifications won't be provided. Winners will ONLY be announced exclusively at the CX Asia Excellence Awards Dinner on 20 November 2024. A representative must be present for eligibility. Although being shortlisted is an achievement, it doesn't guarantee winning. Attending enhances your chances and aligns with the event's focus on networking.
Q: DO I NEED TO ATTEND THE CX ASIA EXCELLENCE AWARDS DINNER IF MY COMPANY IS SHORTLISTED, AND IS THERE A COST INVOLVED?
A: Yes, attendance is mandatory for shortlisted companies. Please see here for pricing details. To be eligible, your presence is compulsory, and it provides an opportunity to celebrate, network, and contribute to the community atmosphere of the event.
A: Yes, attendance is mandatory for shortlisted companies. Please see here for pricing details. To be eligible, your presence is compulsory, and it provides an opportunity to celebrate, network, and contribute to the community atmosphere of the event.
