What a year it has been for the CX and technology space, as the world grapples with socio-economic challenges across the globe. CX leaders like yourself were put to the test – from managing internal business uncertainties and cost-cutting measures to delighting your customers with greater, more targeted demands.

While we would like to heave a sigh of relief at the end of another year, challenges continue to loom large as businesses expect CX teams to do more with less, and customers become more self-empowered.

We take consolation however, in the fact that everyone has persevered through tough times and emerged champions in your own way. This is testament to the never-ending spirit of customer-centricity instilled in modern-day business operations, and serves as an encouragement to advance CX innovation through the years to come.

Held on 20 – 23 November 2023, CX Asia Week 2023 welcomed over 180 CX leaders from across the Asia region at the Grand Copthorne Waterfront, Singapore. These CX leaders engaged in intriguing discussions on Championing Customer Intelligence & Loyalty to Do More with Less.

On top of case studies and thought-provoking panel discussions, our attendees also took networking to the next level with our speed networking sessions and interactive discussion groups.

We also held our flagship CX Asia Excellence Awards Ceremony on 21 November 2023, where the industry gathered to celebrate the achievements and commitment of every CX leader in the region.

Discover more highlights from CX Asia Week 2023, insights into our audience and more in the Post-Event Highlights Report.

Thank you for joining us once again, and we look forward to welcoming you again in 2024!

Post-Event Highlights Report

CX Asia Week 2023 in Singapore gathered 180+ CX leaders for discussions on Customer Intelligence & Loyalty amidst resource challenges. The event featured interactive sessions, case studies, and the CX Asia Excellence Awards Ceremony.

Download Agenda