Calling all customer experience (CX) champions in Asia! The CX Asia Excellence Awards 2024 is now open for submissions, marking its 10th year of celebrating the best-in-class CX practices across the region.

Showcase your innovative CX strategies and gain global recognition. The awards shine a spotlight on transformative approaches and commend the achievements of individuals and organisations within the vibrant Asian CX community.

This year, we're excited to introduce four new categories:

• Best Use of Data & Customer Insights
• Best Use of Artificial Intelligence
• Best Use of Intelligent Chatbots
• Best Use of MarTech

Highlight your commitment to exceptional CX. Submit your entries by 7 June 2024 across 14 diverse categories, including Omni-Channel Experience, Employee Experience, Contact Centre, Digital Experience, and more. Entry is completely free and open to organisations and individuals across Asia. Learn more about the categories, eligibility criteria, and download the official brochure.

Winners will be announced at the CX Asia Excellence Awards Ceremony, taking place on 20th November during CX Asia Week 2024. Themed Superheroes this year, the Awards Ceremony offers the perfect opportunity to network with industry leaders, share best practices, and celebrate your team's remarkable achievements alongside your fellow CX champions.

2023 Awards: Celebrating Excellence in CX
2023 saw exceptional submissions showcasing the power of innovative CX strategies. We extend a warm congratulations to all the Gold Winners who set the bar high across various categories:

• Best Brand Experience & Best Social Media Experience: Bumrungrad International Hospital
• Best Employee Engagement: United Overseas Bank
• Best Use of Mobile: AIA Indonesia
• Best Use of CX Technology: Shell Aviation Limited
• CX Vendor Excellence: Jio Haptik Technologies Ltd
• Best Contact Centre: DHL Express (Malaysia) Sdn Bhd
• Best CX Personality: Trust Bank Singapore
• Best Omni-Channel Experience: Income Insurance Limited
• Best Customer Experience Team: Indosat Ooredoo Hutchison
• Best Customer Experience: AIA Group

Unleash your CX superpowers and submit your entries today!

CX Asia Excellence Awards Brochure 2024

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. Don't miss the opportunity to elevate your CX journey and be part of a distinguished league that sets the standards for excellence. Download the brochure now and kickstart your path to CX greatness!

Download Brochure