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19 - 22 November, 2024 | Suntec Singapore Convention and Exhibition Centre, Singapore
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19 November 2024 | Pre-Conference Interactive Knowledge Visits

19 November 2024 | Pre-Conference Interactive Knowledge Visits 20 November 2024 | Main Conference Day 1 21 November 2024 | Main Conference Day 2 22 November 2024 | Post-Conference Focus Day - The Guidebook on Gen AI & The Human Touch 20 November 2024 | Digital Marketing Asia Day 1 21 November 2024 | Digital Marketing Asia Day 2
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9:00 am - 9:15 am Arrival & Registration to Changi Experience Studio

Meeting point for the first Interactive Knowledge Visit will be at Changi Experience Studio:

Level 4, Jewel Changi Airport, 78 Airport Blvd., Singapore 819666


9:15 am - 10:45 am Going Beyond Departures to Cater to Every Passenger Need

Elevate your customer experience (CX) strategy and discover how to cater to every passenger's need. We invite you to an exclusive office immersion visit focused on "Going Beyond Departures." This program offers a unique opportunity to delve into the heart of our operations and explore innovative approaches to passenger care. 

  

During this sharing session by a Senior Representative from Changi Airport Group, you'll gain valuable insights from industry experts who will share best practices and cutting-edge solutions. Witness firsthand how we design seamless journeys that address passenger needs at every touchpoint, not just during departures. This immersive experience will equip you with the knowledge and strategies to personalise your own CX approach and leave a lasting positive impression on every passenger. 

10:45 am - 11:30 am Explore the Interactive Changi Experience Studio

Go on a journey of fun and discovery through the exciting virtual world of Changi Airport! Engage in the wonder of amazing projection experiences and enjoy interactive games and immersive shows. In this first-of-its-kind digital attraction, experience the magic of technology and learn about aviation and what makes the airport tick. Learn how Changi Airport Group revolutionised its Customer and Passenger Experience through this interactive journey.

11:30 am - 12:30 pm Lunch & Networking Break

12:30 pm - 1:15 pm Journey to NCS Singapore Office

This will be lead by the Organising Committee.

2:00 pm - 3:00 pm Empowered Employees, Empowered Customers: Unleashing the Customer Experience Potential Through EX

This unique program offers a behind-the-scenes look at how cultivating a thriving Employee Experience (EX) that translates to exceptional CX.  Witness firsthand how employees are empowered through comprehensive training, cutting-edge tools, and a culture of ownership.   

 

Employees who feel they have opportunities to grow and develop are more likely to be engaged and passionate about their work. This passion can translate into a more positive attitude towards customers. NCS is setting itself up for success in terms of customer experience. When employees are happy and engaged, it is shown in the way they interact with customers – and that’s what you’ll see on this interactive knowledge visit!  

3:00 pm - 3:45 pm NCS Office Singapore Guided Tour

3:45 pm - 4:20 pm Networking Session

4:20 pm - 4:30 pm Closing Address & End of Interactive Knowledge Visit