Thank You for Attending CX Asia Week 2024!
We were thrilled to welcome an amazing gathering of CX and Marketing leaders at the Suntec Convention & Exhibition Centre from 19-22 November. Together, we explored the "Experience Revolution," and collectively reimagined how we design the journeys customers truly crave. The discussions were vibrant, and the networking sessions sparked connections that will shape the future of CX in Asia.
A standout moment was our CX Asia Excellence Awards Ceremony, where we celebrated the region’s most innovative CX pioneers. Additionally, our Digital Marketing Asia event was a resounding success, focusing on mastering data-driven marketing strategies to create captivating customer experiences.
We truly value your participation and can't wait to see you at CX Asia Week 2025 (17-20 June 2025 in Singapore)! Don’t miss out—stay tune for our Post Show Report and check out our 2025 Sponsorship & Exhibition Guide for insights and opportunities to connect with industry leaders at our next event.
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2024 Speakers
Dominique Rose Van-Winther
Chief AI Evangelist, Chief Executive Officer
Final Upgrade AI
Katja Forbes
Head of Client Experience
Standard Chartered Bank
Eleanor O'Dwyer-Duggan
Head of Customer Experience & Research Strategy SEA & India
Qualtrics
Senthamizh Selvan Pandian
Head of Customer Success, Customer Experience
SAP Southeast Asia & India
Martin Taylor
Deputy CEO
Content Guru
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Dhiren Amin
Chief Customer Officer
NTUC Income
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Leong Chee Sung
Vice President of Customer Service
YTL Communications
Luzanne Chong
Head of Customer Experience
Prudential Assurance
Daniel Chua
Associate Director, Customer Insights
Singtel
Kirk Chua
Associate General Manager, Airport Operations Services
Changi Airport Group
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Anila Frederiks
Head of Customer Service Operations
Telstra
Milind G
Principal AI Scientist
Mercedez Benz
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Gerard Koh
VP, Special Projects
Singtel
Clarie Kwa
SVP, Regional Bancassurance Strategy and Transformation
DBS Bank
Irene Lim
AVP Customer Relations
The Ascott Limited
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Sri Safitri
Head of Education Ecosystem
Telkom Indonesia
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Nathan Sri
Executive Director of Work Dynamics Workplace Experience for APAC
JLL
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Dr. Kartina Sury
Asia Regional Leadership Council
CXPA
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Su Ling Tan
Head of Customer Experience,
EMTR
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Esther Wong
Service Design Lead, Quality Service Management
Changi Airport Group
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi
Joy Yuen
Senior Product Analyst, Growth, Analytics & Experimentation
Zalora
Faridza Osman
Head (Customer Relationships Management), Business Strategy & Innovation Managem
TGBS
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Pradana Vincentiar
Digital Marketing Manager
Ascott Limited
Ju Han L.
Chief Marketing Officer
GXS Bank
Jason Huan
Chief Marketing Officer
Endowus
Kenneth Lau
Global Digital Commerce Excellence Lead
Mondelez
Snigdha Nandan
Director, B2C & Digital Marketing Asia Pacific
Mastercard
David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd - Mazda
Elliza Muhammad
Leader Brand, Digital and PR
LIXIL Water Technology Indonesia
Gladwin Ngo
Vice President, Growth
Crimson Education
Jaren Loy
Head, Digital Growth
FairPrice Group
Jessica Li
Group Head, Operations & Systems
LUXASIA
Lynn Yeo
Regional Head of Customer Data Platform (CDP)
Supermom Business (Ambassador, We Love MarTech)
Jana Marlé Zizková
Co-founder and Volunteering CEO
She Loves Data and CEO, Meiro
Delbert Ty
Chief Marketing Officer
Coffee Meets Bagel
Nadiya Omar
Brand Ambassador
We Love MarTech
Quinn Pham
Volunteering Data Analytics Instructor
She Loves Data
Michael William Gourlay
Chairman and Independent Non-Executive Director
QBE Insurance
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Raj Chaudhuri
Vice President – Global Business Services
American Express
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Pascal Daniel
Head of Customer Success, APAC & Japan
Nokia
Louis Tan
General Manager, Customer Operations
Shell
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Su Ling Tan
Head of Customer Experience
EMTR
Katja Forbes
Head of Client Experience
Standard Chartered Bank
Rudy Dalimunthe
Sr. Vice President, Operations
Tokopedia
Dominique Rose Van-Winther
Chief Executive Officer
Final Upgrade AI
Unlock Growth: Sponsor CX Asia Week 2025
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As Asia's #1 Customer Experience Leaders Platform, partner with us and position yourself as a trusted source for the region's thriving CX community
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CX Asia Week Highlights
CX & Marketing leaders in Asia gathered to learn and explore the best case studies in CX
2024 Event Partners
Testimonials from #CXAsia Delegates on Their Experiences
CX Asia Week is the pinnacle of all CX Conferences. It brings best speakers, best experiences which gave me a different perspective to Customer Value Proposition. Highly recommended.
A must attend event in Asia. Bringing together Asia's top executives not only in CX but also in Automation, AI as well as some of the most innovative companies in this fast growing industry.
This is awesome and amazing as you got to know the best CX practices in Asia.
Some really insightful presentations about what some best in class companies are doing, why and how.
As a first time attendee, it was a good introduction to a lot of new ideas, great companies, and excellent practices that every company could leverage on.
I have had such a pleasant experience working with all the team members from IQPC! Top notch team! You’ve made everything so seamless & in order, for us (Shell) and we are grateful.
