The leading virtual conference dedicated to CX leaders navigating the changing environment of customer insights & data analytics

 Date: 23 June, 2020
Time: 8:50 am – 12:10 pm AEST

Richard Spencer

Chief Customer Experience Officer NSW Business Chambers

Day Program: 23rd June 2020

11:00 AM Utilising the Customer Insights and Data Analytics To Develop Roadmaps For Struggling Businesses That Will Help Them Adapt to Life, Post-COVID-19.

Business Australia is an independent, not-for-profit membership organisation that identifies the key issues affecting businesses and finds practical policy solutions to ensure business across Australia prosper and grow. With that being said, the COVID-19 pandemic has evidently presented major challenges to business operations and sustainability, particularly with the uncertainty of Australia’s economic future. This presentation will touch on how Business Australia is assisting businesses with road mapping and strategising with businesses their plans to overcome the challenges presented by COVID-19 and how to adapt to these changes post-COVID-19.


·        Developing roadmaps for businesses post COVID-19.

·        Utilising insights and data to analyses and map out different variables to business strategies during and post COVID-19.

·        Discussion on how businesses will need to transform to adapt to COVID-19 changes and influence on society.