The leading virtual conference dedicated to CX leaders navigating the changing environment of customer insights & data analytics
Date: 23 June, 2020
Time: 8:50 am – 12:10 pm AEST
The Human Machine Behind AGL’s Successful Bot Launch in 2018
In this presentation from Chatbots 2019, Thom Linford, Digital Bot Lead
at AGL explores;
- The Launch of AGL’s customer facing chatbots
- How, in the face of challenges, more demanding customers and limited budgets, AGL took and idea from concept to commercialisation
- The lessons learned from their 12 month prototyping journey
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