The leading virtual conference dedicated to CX leaders navigating the changing environment of customer insights & data analytics
Date: 23 June, 2020
Time: 8:50 am – 12:10 pm AEST
Special Report - The State of Chatbots
This special report on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizsng chatbots. Topics include:
- 5 major chatbot mistakes
- 3 signs of a valuable chatbot
- Ways to align chatbots with customer intentions
- Steps to create “omnichannel” bots
- 3 ways chatbots impact the agent experience
- Keys to creating more “intelligent” bots
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