New research identifies the chatbot use cases with the most appeal and who exactly they appeal to (and who they don’t appeal to).

Increasingly popular with cash-strapped universities, chatbots can rapidly answer routine questions from students (and sometimes staff), saving waiting time on a phone and reducing university labour costs.

Energy retailer's innovation manager shares the human-centred design thinking and iterative approach behind the group's chatbot

Alongside panel discussions, case study presentations and solutions clinics, the Chatbots Summit Australia offers the opportunity to participate in four deep-dive workshop sessions focusing on different challenge areas including strategy, customer experience, employee experience and culture and operational efficiency.

Due to high demand each of these must be booked in advance by event attendees to avoid disappointment. To determine which of our exclusive workshops are the best fit for your business needs and Chabot journey stage take our quiz. 

As we move beyond the hype of chatbots we explore what the next generation of intelligent assistants means. As the technology improves, chatbots are going to be more than just a novel addition to a business – they will be necessities in the arenas of both customer experience and operational efficiency. In this report we explore how advancing technology will improve customer experience, how chatbots will drive business efficiency forward and how we drive value from their continuous improvement.

Download the full report to learn more. 

Digital channels have now emerged as the preferred choice for many of Asia’s consumers when it comes to interacting and engaging with brands. In this new age of customer engagement, chatbots will be the gamechanger in transforming customer experience, service excellence, marketing and sales. As we move away from pilot projects and scale up our use cases of chatbots, what have we learned from our initial ventures?

Download this exclusive infographic to explore. 

This special report on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizsng chatbots. Topics include:

• 5 major chatbot mistakes
  
• 3 signs of a valuable chatbot
• Ways to align chatbots with customer intentions
• Steps to create “omnichannel” bots
• 3 ways chatbots impact the agent experience
• Keys to creating more “intelligent” bots

The digital age customer wants instant gratification, faster solutions and immediate answers. To deliver this we see organisations turning to automation and digital technologies, with chatbots specifically emerging as the buzz technology of 2019.

According to reports, only 20% of internet users have incorporated Chatbots in their day-to- day lives but this is estimated to increase to 93% by 2021. The trends for 2019 suggest that Chatbots will be prepared to match the human behavior and offer similar services. Bots now have the power to revolutionise CX, service excellence, marketing and sales.

There is no doubt that when implemented properly, chatbots can improve CX for thousands of consumers, freeing up call centre staff to focus on higher-value conversations. Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer businesses new opportunities to improve the customer engagement processes and operational efficiency by reducing the typical cost of customer service.

To help you understand which chatbot is right for your business and how to effectively develop, deploy and scale chatbot capability to improve CX, sales and staff efficiency read on below to explore three case study examples from different sectors including transport, financial services and government. 

Chatbots are a clear manifestation that Artificial Intelligence (AI) is moving the hype. We are seeing more and more business applications where chatbots with self-learning capabilities can interact with humans in a more natural way. In this report, Deloitte explores the latest developments in the chatbot technology domain with examples of successful chatbot pilots, deployments and applications.

In this video interview, Julie Boulton, Former RPA Developer Lead at Heritage Bank shares insight into Heritage Bank’s bots journey to date and how to successfully develop and deploy new bots to drive benefits for your business.

It’s often said that chatbots are most useful for handling rote, repetitive tasks like account inquiries and billing status updates, thereby freeing human agents to tackle more high-value work that requires empathy and communication skills.

However, as the technology grows increasingly sophisticated, there are a growing number of use cases where chatbots can be used to provide a whole new level of customer experience and employee experience. From chatbot-administered surveys that vastly improve the UX design and response rates to consultative bots that give customers diagnostic advice using AI-powered insights, chatbots are capable of so much more than we realize.

In this Special Report, you’ll discover:

• 5 types of big-picture business goals you can achieve using chatbots
• Real-world examples where top brands have used chatbots to improve CX
• What “successfully” using a chatbot looks like

In this interview, Julie Boulton, Former RPA Developer Lead at Heritage Bank shares insight into Heritage Bank’s bots journey to date and how to successfully develop and deploy new bots to drive benefits for your business.

To fast track your attendance to Chatbots 2019, simply fill in this registration form and email back to registration@iqpc.com.au 

In this article, Magda Cortez, Senior Product Manager at Gumtree Australia shares insight into how Gumtree has set up their business internally to support AI and how they are designing and implementing ‘bots’ to drive innovation and a personalised CX.

In this presentation from Chatbots 2018 Craig McCosker, Digital Media Product Manager at the Australian Broadcasting Corporation explores; 

• Implementing Chatbots through Facebook Messenger to attract new users and increase engagement
• Focusing on ABC’s journey through design and deployment and the challenges faced by the team
• Overcoming the barriers and achieving success with Facebook

In this presentation from Chatbots 2019, Thom Linford, Digital Bot Lead at AGL explores;

• The Launch of AGL’s customer facing chatbots
• How, in the face of challenges, more demanding customers and limited budgets, AGL took and idea from concept to commercialisation
• The lessons learned from their 12 month prototyping journey 

What does the next generation of chatbots look like?

In this report we explore:

• How advancing technology will improve customer experience
• How chatbots will drive business efficiency forward
• How we drive value from their continuous improvement

Download the report below to read on.