You have the technology platform, large language models (LLMs), and use cases ready for implementing AI within your customer experience (CX) automation strategy. But what about the team itself? Stakeholder alignment and cross-functional collaboration are crucial to turning your use cases into success stories. Join Ram Swery, VP of GTM and Frank Schneider, AI Evangelist from Verint, as they uncover strategies for optimizing AI-driven CX automation projects.

This session will delve into team dynamics, collaborative tools, and training considerations, all backed by real-world examples the delivered proven task automation success and frictionless CX within Contact Center and Customer Experience initiatives.

Key Takeaways:

• Utilizing VOC data and insights help build the foundation for AI applications and solutions
• Leveraging external consultancies in conjunction with in-house team members
• How to measure friction or removal of friction in a digital customer journey