All Access: Customer Insights & Data Analytics 2024
September 10 & 17, 2024
| Free CX Network Webinar Series
Frank serves as the AI Evangelist for Verint where he is focused on educating customers and the market about the benefits of all things AI at Verint including conversational AI, generative AI & DaVinci™. He is a teacher-researcher at heart who has a fervent curiosity for innovative technology and ideas that solve real world business challenges. Frank comes to Verint by way of Verint’s acquisition of Speakeasy AI where he was co-founder and CEO. He is a recognized industry leader and speaker on AI, automation, CX, contact center technology and the future of work. He has 10+ years of experience consulting and leading cloud & digital business transformation initiatives with intelligent automation and customer journey orchestration.
Day One - September 10
10:30 AM Optimizing AI-powered CX projects: Strategies for team collaboration
You have the technology platform, large language models (LLMs), and use cases ready for implementing AI within your customer experience (CX) automation strategy. But what about the team itself? Stakeholder alignment and cross-functional collaboration are crucial to turning your use cases into success stories. Join Ram Swery, VP of GTM and Frank Schneider, AI Evangelist from Verint, as they uncover strategies for optimizing AI-driven CX automation projects.
This session will delve into team dynamics, collaborative tools, and training considerations, all backed by real-world examples the delivered proven task automation success and frictionless CX within Contact Center and Customer Experience initiatives.
Key Takeaways:
- Utilizing VOC data and insights help build the foundation for AI applications and solutions
- Leveraging external consultancies in conjunction with in-house team members
- How to measure friction or removal of friction in a digital customer journey
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