Yactraq provides the latest solutions in AI focused analytics for every type of customer interaction in your contact center. We provide the highest accuracy of voice transcriptions in real-time, and provide real-time agent assist, alerts, and deep analytics around customer sentiment, agent quality, and more. Additionally all channels are covered (Whatsapp, chat, email, social). Our latest innovations in generative AI allow users to ask anything about their contact center, agents, topics, etc. and get meaningful insights in seconds by correlating potentially millions of data points. Yactraq believes in the synergy between AI and humans, and can dramatically increase efficiency, sales, CSAT.