Shireesh Mishra

Head of Data Analytics and Insights Citi

Shireesh is a senior data and digital transformation leader with over two decades of experience spanning data, technology, analytics, AI/ML business, and marketing, consistently driving tangible business growth. Shireesh has successfully built products, solutions, and high-performing teams from scratch, taking them to market with impactful results. Shireesh is a Doctorate in Open Banking and his experiences cut across Citibank, PayPal, Tata Teleservices along with various analytics and consulting firms across multiple geographies. His expertise in cross-functional leadership and innovation makes him a key player in driving business transformation and scaling operations for long-term.

Agenda Day One

4:55 PM EXPERT THINK TANK - HARNESSING THE VALUE OF DATA TO ENHANCE CX

Utilizing data can significantly improve customer experiences by enabling organizations to gain deeper insights into customer behavior, preferences, and needs. By analyzing data from various touchpoints, companies can tailor their offerings to create more personalized experiences. 

 

This session will explore: 

  • What types of data can give you the best insights 
  • The skillsets needed within your team to gain these insights 
  • How to define desired outcomes and setting targets to achieve these 


Check out the incredible speaker line-up to see who will be joining Shireesh.

Download The Latest Agenda